Jacobs Quality Manager in Jurong, Singapore
Create / update / communicate contents of local procedures and work instructions.
Development of procedures and tools.
Participate in events and activities that elevate the profile of project performance and quality management (eg. Lunch & Learn sessions, Client Quality Networks, Business Development write-ups and presentations).
Act as a Champion for Quality with Business Development, Operations, and Projects.
Ensure BD / Projects have included work-hours for Quality in the proposals.
Manage work-hours on the project effectively.
Report weekly to the Director of Performance & Delivery, the status on audits, client surveys and other project activities.
Develop and share Best Practices and Continuous Improvement ideas.
Demonstrate strong, effective leadership of Quality Principals. LEAD BY EXAMPLE .
Strive to develop a reputation as a performance improvement specialist.
Customize Project Work Process Map (JSTEPS) with Project Manager and Project Controls Manager.
Seek every opportunity to teach and mentor: Conduct Lunch & Learn or similar sessions at the team level to improve buy-in to quality system processes.
Take initiatives to highlight performance issues when they first occur so that crises can be avoided.
Proactively initiate and grow a trusting and respectful relationship with the Client.
Challenge and ask questions and yet not be disruptive or confrontational. Seek opportunities for continuous improvement through constructive inquiries and challenges. Always use a positive approach.
Maintain good relationships with department managers but, if needed, elevate system-wide issues to Jacobs Director of Performance & Delivery LS,CG&M.
Demonstrate abilities to analyze the business and apply best practices.
Act as a guide during external audits. (ISO, client)
Maintain a high degree of business and operations knowledge for the industries we serve.
Facilitate or participate in the Client Expectations surveys and document results.
Publish the Client Expectations and use a variety of tools to communicate the expectations. Examples: Include the Expectations as a topic in the Weekly Coordination meetings, Display the Expectations as posters in team area.
Assist the Project team in understanding how they can achieve the Client’s Expectations. Assign ownership for each of the expectations.
Conduct Client Performance surveys and report results. (Do your homeworkprior to the survey – bring forward specific items from Expectations survey and previous Performance surveys to have the client re-evaluate our progress towards improvement!).
Complete the Project Initiation Audit early in the project and report findings to Project Team. Coordinate with PM to resolve action items.
Facilitate the completion of PISOP320 audits and address adequacy issues with Department Managers through the use of the Pre-PISOP audit process. Coordinate with PM to prepare any necessary actions.
Conduct procedural audits as determined by the QM and PM. Assist the project in determining the procedures and process to be used.
Conduct informal audits with Discipline teams to determine their compliance with Jacobs and Client Design Review procedures.
Work with PM to develop PINs. Develop Corporate PINs for system-wide issues. Facilitate and monitor the project team’s effort to address and close outstanding PINs. Report PIN performance to Client and in weekly QM update.
Write the PQP that incorporates both the Jacobs’ and Client’s procedures and work processes.
Exercise diplomacy by resolving differences between the Project Team and Client in order to reach solutions that best serve the project.
Write the Quality section of the PEP (Project Execution Plan).
Facilitate the assembly of the DVP (if the PM does not lead it). Focus the PM on defining the project deliverables list, concentrating on what the client wants , and then turn into the DVP.
Determine the expectations of the Project Management Team, of the Project Quality Manager.
Seek input and communicate your expectations of the Project Management Team.
Report any concerns related to project execution to the Project Manager and Manager of Quality.
Monitor the execution of the Risk Mitigation Plan (if projects are not doing it). This is usually done in the form of a Risk Log. Ensure risks to the project are identified and acted upon.
Facilitate and/or coordinate execution of all JVEPs identified in the PQP.
Facilitate understanding of JVEP requirements with the Project Management Team.
Provide any quality documents / information / tools that the project team may need to execute the project.
Understand and be able to communicate the overall status, in terms of quality, of your assigned projects.
Assist in development of/or improvement to work processes (this can be based on audit results, your observations or project team member requests).
Monitor the completion of audits by the disciplines. (Pre-PISOP audits by Dept. Mgrs.)
Initiate, schedule and implement Stage Gate Evaluations (including IPA and/or PDRI) for the projects to measure our progress towards meeting the client specific phase deliverables.
Monitor / collect / analyze Key Performance Indicator (KPI) data and address trends or systemic issues. Involve / inform Management regarding systemic issues.
Identify, plan and coordinate all alignment sessions on the project.
Be accountable for QMS implementation on your project.
Minimum 10 years with BA or BS or equivalent experience.
Senior Manager level. Accomplishes results through lower-level subordinate supervisors or experienced exempt employees.
Directs subordinates based on general policies and management guidance.
Work is reviewed on completion for adequacy in meeting objectives. Interprets and executes policies that affect subordinate units.
May head a centralized function. Functions as unit advisor; involved in daily operations only to resolve complex problems or meet schedules.
Frequent contacts with internal and external individuals at all management levels.
Conducts briefings and participates in technical meetings related to specific operations.
Primary Location Singapore-Singapore Countrywide-Jurong
Req ID: IND0000GC