Dimension Data Service Delivery Service Desk Administrator (Kyle Eu) in Kallang, Singapore

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

The Service Delivery Service Desk Administrator is responsible for monitoring low complexity client network infrastructures, receiving, assigning and co-ordinating the successful resolution of requests (Incidents, Service Requests, and Events) logged by clients on the relevant monitoring system.

This person is the first line of contact for clients that use Dimension Data services and they play an important role in ensuring that a quality professional level of service is maintained and that clients are satisfied.

What you'll be doing

Log client requests

Service Delivery Service Desk Administrators are responsible for receiving, validating and logging client requests. They capture the detail of the request and provide first line support if required.

Escalate critical calls and requests

These employees ensure the correct escalation procedure is followed on all critical calls and requests. They assist with analysing and interpreting the request to ensure the correct categorisation and prioritization.

Ensure fault resolution

The Service Delivery Service Desk Administrators works closely with his/her colleagues to ensure the swift resolution of faults. They ensure that the user is kept updated on the progress in relation to the resolution of the fault.

Maintain documentation

Service Delivery Service Desk Administrators ensure that all relevant documents related to the fault are maintained. They keep accurate records of the fault, including the client’s information.

Ensure client satisfaction

Service Delivery Service Desk Administrators play an important role in maintaining high levels of client satisfaction. By communicating in a professional manner, they provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf. They have the ability to diagnose network and server faults and display the required integrity to ensure excellent client service. They also communicate with internal stakeholders to ensure that resolution of requests is achieved according to the service level agreement.

Behavioural skills

Service Delivery Service Desk Administrators have good communication skills. They display high levels of integrity and ensure client service orientation. They demonstrate problem solving and logical thinking ability. They are able to cope well under pressure. Service Delivery Service Desk Administrators are able to interact with a variety of stakeholders.

What would make you a good fit for this role?

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With offices in nearly 60 countries across five continents, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey.

Whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, we help our clients achieve their ambitions.

And with us, you can achieve yours.

If you believe you can do anything, we’re here to help you do it.