Dimension Data Service Transition Manager in Kallang, Singapore

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

The primary responsibility of the Service Transition Manager is to manage a group of Service Transition Engineers which may include Junior Service Transition Engineers, Service Transition Engineers and Junior Service Transition Managers. Their objective is to enable the joint Transition teams to successfully complete transition projects.

What you'll be doing

Project Planning

The Service Transition Manager works with the Service Managers to understand and plan the work activities and operational requirements that the Transition team has to deliver on within a specific period.

Resource Management

The main daily responsibility of the Service Transition Manager is the co-ordination of the activities of the Transition teams through task delegation, resource assignment and programme management.

The Service Transition Manager also manages any high level programme or project escalation. They take final responsibility for executing the project processes and supporting systems to ensure successful programme delivery and closure.

He or she takes ownership of the full execution of Transition projects in their environment and their engagement can commence by contributing to the pre-sales process as required.

Team Enablement

To ensure that the Transition team can achieve their objectives, the Service Transition Manager acts as an enabler for the team. He or she will coach and mentor Transition staff, accompany them on important client engagements, ensure that they have access to the relevant tools and have the general means to perform their job. The Service Transition Manager also acts as the final point of escalation. They generally act as an advisor that assists the Transition team to set and keep to priority activities.

Compliance Management

They ensure that transition management methodologies, procedures and policies as defined centrally for the Dimension Data group are implemented and followed by the Transition staff. Specifically they ensure that project methodologies are followed and that that the required Transition Management governance are adhered to.

Transition Management

They take ownership of the final management of all Service and/or Outsource Transitions projects which includes working with the team members to manage budgets and ensuring that the required reports are created and distributed.

Human Resource Management

They act as people managers by ensuring that their team is staffed according to requirements and that all team members are fully utilised. They take responsibility for the development and training of their team members and they set and measure performance targets. They ensure that employees reporting to them are engaged, understand their career opportunities and are rewarded and remunerated according to their performance.

Client Engagement

They take final responsibility for client satisfaction and ensure that the Transition team displays the right level of client engagement.

Behavioural skills

As corporate citizens they act as role-models to the teams, they display assertiveness and act as an example when it comes to client satisfaction. They are motivational and inspirational leaders with superior decision making skills and assertiveness.

What would make you a good fit for this role?

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With offices in nearly 60 countries across five continents, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey.

Whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, we help our clients achieve their ambitions.

And with us, you can achieve yours.

If you believe you can do anything, we’re here to help you do it.