Tiffany & Co. Assistant Store Manager in Singapore (新加坡）, Singapore
The Assistant Store Manager will partner with the Store Manager/Director to effectively lead, develop and support the assigned team members of a Tiffany store to meet and/or exceed sales plans and profitability targets. He/She will be responsible in partnership with the Store Manager/Director to onboard, train, schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role. The Assistant Store Manager is a team leader, an individual that builds a climate of unsurpassed customer service and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. He/She assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Tiffany Cultural Values.
Achieve/Exceed Store Sales Plan -
Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members.
Monitor competitor activity and performance.
Build Client Portfolio
Ensure growth of assigned team members’ client portfolio
Coach and monitor team cultivation practices to achieve high client repeat rate.
Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach.
Cultivate customers with personalized interactions.
Support events in partnership with PR.
Building a High Performance Team
Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team.
Understand team development plans and support accordingly.
Address and action performance management issues of assigned team in timely manner through consistent feedback.
Ensure coaching follow-up after training is completed.
Partner the Store Manager/Director to maintain employee engagement through reinforcement, appreciation and employee recognition.
Customer Satisfaction/In-Store Experience
Execute retail excellence standards.
Ensure highest level of luxury in-store experience at all times.
Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence.
Share client feedback received on Voice of Customer (VOC) Survey to improve customer service.
Embody and inspire the highest luxury standards in presentation and behavior.
Manage customer issues/complaints.
Reinforce together with the Store Manager/Director on store operations, health and safety, maintenance and store environment in order to comply with all internal control procedures.
Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director.
Minimum of 1-2 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
Experience in sales generation and managing the achievement of sales results.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
A Diploma or University Degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.
Proficiency in local languages and English.
Req #: 32341
External Company Name: Tiffany & Company
External Company URL: http://www.tiffany.com