Tiffany & Co. Assistant Store Manager in Singapore (新加坡), Singapore

The Assistant Store Manager will partner with the Store Manager/Director to effectively lead, develop and support the assigned team members of a Tiffany store to meet and/or exceed sales plans and profitability targets. He/She will be responsible in partnership with the Store Manager/Director to onboard, train, schedule the team and provide feedback to the staff to ensure the team meets and/or exceed the expectations of their role. The Assistant Store Manager is a team leader, an individual that builds a climate of unsurpassed customer service and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. He/She assists to manage an efficient back of house and is a collaborative assistant sales manager who models and champions the Tiffany Cultural Values.

Achieve/Exceed Store Sales Plan -

  • Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members.

  • Monitor competitor activity and performance.

Build Client Portfolio

  • Ensure growth of assigned team members’ client portfolio

  • Coach and monitor team cultivation practices to achieve high client repeat rate.

  • Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach.

  • Cultivate customers with personalized interactions.

  • Support events in partnership with PR.

Building a High Performance Team

  • Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team.

  • Understand team development plans and support accordingly.

  • Address and action performance management issues of assigned team in timely manner through consistent feedback.

  • Ensure coaching follow-up after training is completed.

  • Partner the Store Manager/Director to maintain employee engagement through reinforcement, appreciation and employee recognition.

Customer Satisfaction/In-Store Experience

  • Execute retail excellence standards.

  • Ensure highest level of luxury in-store experience at all times.

  • Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence.

  • Share client feedback received on Voice of Customer (VOC) Survey to improve customer service.

  • Embody and inspire the highest luxury standards in presentation and behavior.

  • Manage customer issues/complaints.

Operational Excellence

  • Reinforce together with the Store Manager/Director on store operations, health and safety, maintenance and store environment in order to comply with all internal control procedures.

  • Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director.

Required:

  • Minimum of 1-2 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).

  • Experience in sales generation and managing the achievement of sales results.

  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.

  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.

  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Preferred:

  • A Diploma or University Degree.

  • Graduate gemologist degree or previous Gemological Institute of America (GIA) course work.

  • Proficiency in local languages and English.

Req #: 32341

External Company Name: Tiffany & Company

External Company URL: http://www.tiffany.com