IHG Coordinator, Operations Support, AMEA in Singapore City, Singapore


What's your passion?

Whether you're into jogging, reading or sky-diving, at IHG we're

interested in YOU. We love people who apply the same amount of care and passion

to their jobs as they do their hobbies - people who help us create great hotels

guests love.


the moment we're looking for a Coordinator, Operation Support- AMEA to

join our fun and energetic team at Singapore Corporate Office.

Job Summary

The core role of this position requires the individual to collate

information for the purpose of generating departmental reports and prepare

communication using required medium to hotels. This involves activities that

require data gathering and provide data analysis from various performance


Duties & Responsibility


· Compilation of monthly reports for Functional Metrics, Heartbeat and

supporting other Winning Metrics reporting where necessary.

· Create and format reports and presentation materials utilizing

various spreadsheet graphics, and/or statistical software

· Prepare performance newsletter to share best practices and

communicate tactical performance activities in accordance to departmental

calendar of activities


· Coordinate queries on Winning Metrics data from corporate

functions, regional leaders or hotels.

· Support the administration of Winning Metrics reporting and


· Coordinate the awards for Quarterly Front Runners, Most Improved

and annual TEN Club Winners program

· Coordinate and support Operations Forum and COO Cascade Call


· Ensure timely update of information. This includes maintaining

up-to-date, accurate, systematic manual and e-filing system. Documentation will

be catalogue for easy reference

· Prepare all messaging and materials for the purpose of

communication to hotels / regional offices

· Arrange logistic, invitation, agendas etc. for conference calls

and events that are assigned to operations performance team.

Administrative & Business Support

· Manage and maintain Ops Support & Heartbeat Department Page,

Tools & Resources house in Merlin and all Ops Support Systems such as

Medallia and Corporate Portal etc

· Maintain up-to-date GM

distribution List and update growth to facilitate all reports distribution or

project management

· Manage Operations Support Mailboxes

and attend to queries and respond within 24 hours

· Take action and follow-up on pending matters/communication/e-mail

relating to queries from hotels or corporate functions

· Manage and process department’s invoices / bills and ensure proper

coding, routing and report variances against departmental budgets.

· Assist with travel arrangements of visiting or in-coming overseas

colleagues and/or business partners and to provide assistance with itineraries

and induction

Other Duties

· Assist in coordinating activities and consolidation of information

related to defined projects

· Assist with the planning, execution of workshops and ad-hoc

projects ensuring timely execution and completion

· Participate in planning and execution of IHG corporate activities

as required


Perform any other duties as directed


Ideally, you'll have a recognised degree with 5 years of experience in administrative/secretarial, project coordination or related experience in a multi-national environment.Prior experience in the hospitality sector will be advantageous though not required.

Required Skills –

· Microsoft Office 365, Word, PowerPoint, Excel (preferably with Pivot and Excel Functions knowledge) and etc.

· Outlook and Applications, Internet Explorer and other related systems

· Effective oral and written communication skills

· Strong organizational and co-ordination skills

· Japanese language capability is preferred

You'll have the chance to

work with a great team of people, and most importantly, we'll give you Room to

be yourself. You already know IHG has some of the best benefits

available. If you're successful in getting this job, you'll be able

to take advantage of those benefits and make the most of our commitment to

give you Room to grow.

If you're ready to make the

move to a great, new career opportunity, click "Apply Online" now!

To find out more about us

or any other jobs with IHG please look at careers.ihg.com.

Job: Executive / Corporate

Location: Singapore-Singapore City

Requisition ID: R132580