IHG Housekeeping Manager, Holiday Inn Express Singapore Clarke Quay in Singapore City, Singapore

Description:

• Participate in the preparation of the annual

departmental operating budget and financial plans. Monitor

budget and control expenses with a focus on increasing productivity.

• Maintain proper

inventory levels, managing cost

per room for supplies and

labor (example: bed & bath linen reuse and laundry operation).

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and

development goals for employees.

Provide mentoring, coaching and

regular feedback to help manage

conflict and improve employee performance.

• Educate and train

all employees in compliance

with governmental and safety regulations.

Ensure staff is properly trained and has the tools and

equipment to carry out job duties.

• Promote teamwork and quality

service through daily communication andcoordination with other department heads.

• May assist with deep cleaning projects and/or assist housekeeping staff during

high volume periods.

• Inspect

VIP rooms and public areas to ensure furnishings, guest rooms/suites, equipment,

linens, and public areas are clean

and in good repair to meet guest satisfaction. Advise employees of deficiencies and

instruct on corrective

action. Provide adequate retraining as needed.

• Routinely perform all housekeeping duties

necessary including making beds, and

vacuuming and cleaning guest

suites to ensure guest satisfaction.

• Respond

to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

• Carry out special

needs and requests of the guests, VIP’s and repeat visitors.

• Ensure monthly room

IHG Way of Clean audits are conducted and housekeeping employees are achieving

set targets.

• Maintain and order

supplies and equipment

in a timely and efficient manner while

minimizing waste and

maintaining “green” initiatives

(example: container recycling and

cleaning agents).

• Maintain procedures for security

of lost and found items.

Qualifications

High School Diploma / secondary education / equivalent plus

one year of housekeeping experience including some supervisory

training/experience. Must be proficient in written and spoken English.

Job: Housekeeping Management

Location: Singapore-Singapore City

Requisition ID: SIN002376