IHG Housekeeping Supervisor, Holiday Inn Express Singapore Clarke Quay in Singapore City, Singapore

Description:

• Works with Assistant

Housekeeping Manager to ensure department cost and expenses are in line with

department budget.

• Supervise

the implementation of housekeeping standards and procedures in relation to:

o

Bedroom service

o

Bathroom service

o

Cleaning service

o

Linen maintenance

• Recommended

changes to these standards and training needs on an ongoing basis

• Solve employee

grievances

• Ensure

consistency within the department

• Works with

Superior and Human Resources on manpower planning and management needs

• Open and close

the shift and ensure effective shift hand over

• Distribution and

collection of master keys

• Management of

all incoming and outgoing calls

• Maintain a

current and thorough knowledge of all housekeeping systems

• Prioritise arrival rooms

• Liaise with Front Office for guest and

hotel requirements

• Ensure guest valet is processed and

delivered in a timely manner

• Co-ordinate special projects (eg site

rooms, vermin control, window and carpet cleaning, room inventories)

• Manage all special requests made by guests

• Management of lost property for the hotel

• Ensure you have complete knowledge of room

types, layouts and facilities

• Perform room audits and ensure monthly room IHG Way of Clean audits are conducted

and housekeeping employees are achieving set targets

• Releasing rooms and room status management

• Manage storage areas

• Maintain adequate stock levels

• Complete

stock takes as required

• Maintain stock levels

• Conducts shift briefings to ensure hotel

activities and operational requirements are known

Qualifications

High School or Diploma in Hotel Administration, Hotel Management or

equivalent and 2 years’ housekeeping

experience preferably in a hotel of similar size and complexity and including

supervisory experience or training.

Communication skills are utilized a significant amount of time when

interacting with others; demonstrated ability to interact with customers,

employees and third parties that reflects highly on the hotel, the brand and

the Company. Able to speak, read and write English.

Proficient in the use of Microsoft Office. Possesses organizational and training

abilities.

Job: General Housekeeping

Location: Singapore-Singapore City

Requisition ID: SIN002409