IHG Night Guest Services Manager, Holiday Inn Express Singapore Clarke Quay in Singapore City, Singapore


Financial R e turn s :


Participate in the preparation

of the annual departmental

operating budget.


Monitor budget and control expenses with a

focus on increasing productivity.

· Analyze

financials to drive revenues, future profitability, and maximum return on


· To assist in the

hotel's revenue growth by leveraging on the company's systems & procedures.

· Assist with third

party vendor induction and support in managing the performance of third party





third party vendor staffing requirements, plan and assign work.


Ensure ‘one team approach’ and quality

service through daily communication and



Drive improvements in team member engagement and

are aligned with the Stay Real Be You brand service behaviors.

Gue s tExpe r ience:


Respond to guest complaints and ensure corrective action to resolve their issues / concerns.


Carry out the special needs

and requests of guests and repeat visitors.


Advise employees of deficiencies

and instruct on corrective

action. Provide retraining as needed.

· Demonstrate BrandHearted

behaviors by maintaining compliance with all required brand standards,

behaviors, hallmarks and license agreement mandates.

· Drive

improvement in guest satisfaction goals.

Collaborate with hotel team members to establish and implement services

and programs that meet or exceed guest expectations.

· Make time to

interact with guests, solicit feedback and build relationships.

· Ensure the ‘one

team approach’ by assisting in all Reception tasks when required.


Accountable for the maintenance of Standard Operating

Procedures (SOPs) in accordance with the Service level Standards.


Assist the IT shared services support in the PMS

Maintenance, Configuration and Interface Management.

Responsible Business:

· Ensure a safe

and secure environment for guests, team members and hotel assets in compliance

with hotel’s or owner’s policies and procedures and regulatory requirements.

· Develop and

carry out action plans to be environmentally conscious by taking steps to

reduce the hotel’s carbon footprint.

· Act in a

responsible and senior way when dealing with hotel revenue.

Perform other duties as assigned by the Express Manager or Express Assistant Manager.


Minimum Diploma or equivalent plus four years service

industry experience. Supervisory experience is essential. Must be proficient in

written and spoken English.

Job: Front Office Management

Location: Singapore-Singapore City

Requisition ID: SIN002331