IHG Room Division Admin, Holiday Inn Express Simgapore Clarke Quay in Singapore City, Singapore
Supporting the housekeeping and engineering team in Singapore’s leading select service hotel.
To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper’s report.
Prepares daily room assignments (maid’s report) for morning shift room attendant.
Reviews message books for special requests or instructions.
Issues keys according to floor assignments.
Answers phone and logs all messages.
Responds to any requests from guests.
Informs supervisors of any special guest needs.
Coordinates the make-up or rush rooms with Front Desk.
Prepares and monitors room status reports for possible discrepancies.
Transmits messages from guests to Housekeeping personnel, laundry department, F& B-room service, front office and engineering.
Key work order (ESCAP) for Engineering to follow up with the maintenance job.
Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention
Ensures all calls pertaining to the next day’s operation, such as personnel calling in sick, are logged in message book and keep Assistant Housekeeper and Executive Housekeeper informed.
Record and manage all Lost and Found items.
Manages the room attendant audit portal
Coordinates the return of all lost and found items.
Prepares the next day’s schedule based on the house count.
Calls in extra personnel when necessary.
Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave.
Sign for Housekeeping key from security in the morning.
Checks whether all keys are in respective place
QUALIFICATIONS AND REQUIREMENTS
Diploma in Business or Secretarial Study.
One years of secretarial experience, or an equivalent combination of education and experience
Job: Housekeeping Management
Location: Singapore-Singapore City
Requisition ID: SIN002419