IHG Room Division Admin, Holiday Inn Express Simgapore Clarke Quay in Singapore City, Singapore

Description:

  • Supporting the housekeeping and engineering team in Singapore’s leading select service hotel.

  • To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper’s report.

  • Prepares daily room assignments (maid’s report) for morning shift room attendant.

  • Reviews message books for special requests or instructions.

  • Issues keys according to floor assignments.

  • Answers phone and logs all messages.

  • Responds to any requests from guests.

  • Informs supervisors of any special guest needs.

  • Coordinates the make-up or rush rooms with Front Desk.

  • Prepares and monitors room status reports for possible discrepancies.

  • Transmits messages from guests to Housekeeping personnel, laundry department, F& B-room service, front office and engineering.

  • Key work order (ESCAP) for Engineering to follow up with the maintenance job.

  • Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention

  • Ensures all calls pertaining to the next day’s operation, such as personnel calling in sick, are logged in message book and keep Assistant Housekeeper and Executive Housekeeper informed.

  • Record and manage all Lost and Found items.

  • Manages the room attendant audit portal

  • Coordinates the return of all lost and found items.

  • Prepares the next day’s schedule based on the house count.

  • Calls in extra personnel when necessary.

  • Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave.

  • Sign for Housekeeping key from security in the morning.

  • Checks whether all keys are in respective place

Qualifications

QUALIFICATIONS AND REQUIREMENTS

  • Diploma in Business or Secretarial Study.

  • One years of secretarial experience, or an equivalent combination of education and experience

Job: Housekeeping Management

Location: Singapore-Singapore City

Requisition ID: SIN002419