IHG Senior Guest Service Agent, Holiday Inn Express Singapore Clarke Quay in Singapore City, Singapore
To assist the Guest Service Leader (GSL)
in the hotel's revenue growth by leveraging on the company's systems,
procedures and business processes.
Ensure own productivity and that of the
team on a day-to-day basis by planning and assigning work and establishing performance and development
goals as set by the GSL.
Retrieve and print Arrival/Departure
Report, Backup Report and Trace Report from Opera PMS for daily room
Accurately Enter/Update Reservations
Great Room - Process Guest Food and
Beverage Order (The Great Room)
Great Room - Ensure Great Room is
cleared, presentable and tidy at all times.
Meeting room- Set
up Meeting Room, Make Tea and Coffee, Clean
Clean and Organize Guest Areas and Pick up
debris throughout Public Areas
Updating constantly on local knowledge to
improve the guest experience.
for IHG Rewards Club Enrollment & Recognition
(Petty Cash Processing, Purchasing, Billing)
groups by working closely with sales to ensure effective room assignment and
management of group movements.
display leadership by example towards the junior GSA team.
Leading new hires through On
The Job Training, ensuring task competency through OJT Task Competency Inventory
Custodian for the daily
shift checklists, delegating responsibility for the outlined tasks and ensuring
Daily briefing regarding the
daily movement, rooms management, daily reception targets for enrolments etc.
Daily update to junior team
of heartbeat scores and what actions need to be taken.
Self develop and lead self.
Have an effective and fluid PDP in place.
Successfully Driving Results
through special project work that delivers on Winning Metrics.
Minimum high school/secondary education/college degree
preferred. Positive attitude, pleasant personality, good communication skills,
hotel operations and/or service experience preferred, basic computer literacy.
Must be conversant in English.
Job: Front Office Management
Location: Singapore-Singapore City
Requisition ID: SIN002413