IHG Senior Guest Service Agent, Holiday Inn Express Singapore Clarke Quay in Singapore City, Singapore

Description:

·

To assist the Guest Service Leader (GSL)

in the hotel's revenue growth by leveraging on the company's systems,

procedures and business processes.

·

Ensure own productivity and that of the

team on a day-to-day basis by planning and assigning work and establishing performance and development

goals as set by the GSL.

·

Retrieve and print Arrival/Departure

Report, Backup Report and Trace Report from Opera PMS for daily room

allocation.

·

Accurately Enter/Update Reservations

·

Great Room - Process Guest Food and

Beverage Order (The Great Room)

·

Great Room - Ensure Great Room is

cleared, presentable and tidy at all times.

·

Meeting room- Set

up Meeting Room, Make Tea and Coffee, Clean

Meeting Room

·

Clean and Organize Guest Areas and Pick up

debris throughout Public Areas

·

Updating constantly on local knowledge to

improve the guest experience.

· Responsible

for IHG Rewards Club Enrollment & Recognition

· Finance/Admin

(Petty Cash Processing, Purchasing, Billing)

· Handling

groups by working closely with sales to ensure effective room assignment and

management of group movements.

·

Demonstrate and

display leadership by example towards the junior GSA team.

·

Leading new hires through On

The Job Training, ensuring task competency through OJT Task Competency Inventory

Checklist.

·

Custodian for the daily

shift checklists, delegating responsibility for the outlined tasks and ensuring

outstanding completion.

·

Daily briefing regarding the

daily movement, rooms management, daily reception targets for enrolments etc.

·

Daily update to junior team

of heartbeat scores and what actions need to be taken.

·

Self develop and lead self.

Have an effective and fluid PDP in place.

·

Successfully Driving Results

through special project work that delivers on Winning Metrics.

Qualifications

Minimum high school/secondary education/college degree

preferred. Positive attitude, pleasant personality, good communication skills,

hotel operations and/or service experience preferred, basic computer literacy.

Must be conversant in English.

Job: Front Office Management

Location: Singapore-Singapore City

Requisition ID: SIN002413