Mead Johnson Nutrition Specialist, Customer Service (Contract) in Singapore Headquarters, Singapore

Specialist, Customer Service (Contract)


  1. Customer Service
  • Manage order processing of shipments from manufacturing plants to Asia plants & markets

  • Coordinate with Planners on shipment schedule to follow up on timely and accurate order processing.

  • Manage billing process and generate commercial invoices.

  • Ensure with Finance on the correctness of prices on invoices.

  • Ensure streamline of system transaction from source plant to destinations.

  • Coordinate with third party logistics providers to prepare required shipping documents. Ensure completeness of shipping documents that meets requirements by destinations.

  • Coordinate with destination plant on special requests to meet requirements

  • Manage claims process. Escalate to relevant parties on investigation. Perform supply chain reversal transactions and collate documentations as required

  • Attend and resolve problems arise from orders processing / shipment with various internal teams. Escalate technical issues to the right responsible for resolution

  • Lead the administration of SOP (Standard Operating Procedures) and WI (Work Instructions)

  1. Master Data
  • Fully responsible of material master maintenance, APO master data included internal and external audit requirement that relate to master data for MJNAP Principal Office.

  • Coordinate with manufacturing plants, markets and global material maintenance to create additional views that required for the new material.

  • Work closely with all related master data view owners to ensure the completeness and accuracy of material master parameters.

  • Control and ensure status of material master.



  • Bachelor degree in Business Administration, Supply Chain or related field preferred.

  • Minimum 2 years experiences with in Supply Chain. Import/Export areas will be preferable.

  • Worked with cross-functional teams in complex and changing environment. Strong interpersonal skill and success in coordinating cross functional teams in person and in remote.

  • Experienced in customer service function that involved order-to-cash (OTC) activities.

  • Experienced in 3rd party customer order management, and Letter of Credit requirements.

  • Experienced in managing or coordinating with third party logistics providers.

  • Experienced in using SAP system. OTC/SD module is preferable.

  • Have broad business knowledge of Supply Chain with strong coordination and collaboration skills.

  • Mastery of MRP II concepts.

  • Excellent communication skills: written and verbal in English language.

Job Supply Chain

Primary Location: Singapore-Singapore-Singapore Headquarters

Schedule: Full-time

Job Posting: 17-May-2017

Relocation Provided: No

Region: Asia

Req ID: 04311