Mead Johnson Nutrition Specialist, Customer Service (Contract) in Singapore Headquarters, Singapore
Specialist, Customer Service (Contract)
- Customer Service
Manage order processing of shipments from manufacturing plants to Asia plants & markets
Coordinate with Planners on shipment schedule to follow up on timely and accurate order processing.
Manage billing process and generate commercial invoices.
Ensure with Finance on the correctness of prices on invoices.
Ensure streamline of system transaction from source plant to destinations.
Coordinate with third party logistics providers to prepare required shipping documents. Ensure completeness of shipping documents that meets requirements by destinations.
Coordinate with destination plant on special requests to meet requirements
Manage claims process. Escalate to relevant parties on investigation. Perform supply chain reversal transactions and collate documentations as required
Attend and resolve problems arise from orders processing / shipment with various internal teams. Escalate technical issues to the right responsible for resolution
Lead the administration of SOP (Standard Operating Procedures) and WI (Work Instructions)
- Master Data
Fully responsible of material master maintenance, APO master data included internal and external audit requirement that relate to master data for MJNAP Principal Office.
Coordinate with manufacturing plants, markets and global material maintenance to create additional views that required for the new material.
Work closely with all related master data view owners to ensure the completeness and accuracy of material master parameters.
Control and ensure status of material master.
Bachelor degree in Business Administration, Supply Chain or related field preferred.
Minimum 2 years experiences with in Supply Chain. Import/Export areas will be preferable.
Worked with cross-functional teams in complex and changing environment. Strong interpersonal skill and success in coordinating cross functional teams in person and in remote.
Experienced in customer service function that involved order-to-cash (OTC) activities.
Experienced in 3rd party customer order management, and Letter of Credit requirements.
Experienced in managing or coordinating with third party logistics providers.
Experienced in using SAP system. OTC/SD module is preferable.
Have broad business knowledge of Supply Chain with strong coordination and collaboration skills.
Mastery of MRP II concepts.
Excellent communication skills: written and verbal in English language.
Job Supply Chain
Primary Location: Singapore-Singapore-Singapore Headquarters
Job Posting: 17-May-2017
Relocation Provided: No
Req ID: 04311