Risk Management Solutions Account Manager, Client Development - Singapore in Singapore, Singapore

Account Manager, Client Development - Singapore

Client Services
Singapore, Singapore

Apply

Account Manager, Client Development - Singapore

The Account Manager works within the Client Development Organization at RMS, which is a global team with colleagues in multiple offices located in the hubs of our major markets. Account Managers facilitate client relationships and proactive service activities to ensure client satisfaction and revenue protection. Specific activities include change management, model adoption, catastrophe response, special projects and client training, as well as providing guidance on how to effectively utilize RMS products in the (re)insurance sector. The Account Manager is expected to attain trusted advisor status at multiple levels within the client organization including the catastrophe management team, users of the RMS models/applications and the technical team.

The Account Managers works closely with the Sales team to expand strategic client relationships and support clients with their implementation and application of RMS technology and science. The main objective of this role is to help develop and execute the strategic account plan while ensuring a high quality of service and effective communications between the client and internal RMS business units.

The Account Manager will have knowledge of the (re)insurance industry and must gain a deep understanding of RMS products and client needs. They will provide consultative support on workflow and best practice to support the clients’ application and use of RMS models and other products. The Account Manager is also the client advocate within RMS and must gain the respect and credibility of RMS senior management to influence decision making.

Key Accountabilities & Deliverables:

  • Manages multiple client relationships and offers wide-ranging advice regarding the business application of RMS solutions to ensure that clients achieve maximum value from RMS products and services;

  • Delivers proactive support to lead, manage and coordinate model/application adoption & utilization including delivering demonstrations and training to clients;

  • Leads regular client account review and service performance review meetings;

  • Supports the commercial growth of existing clients through identifying potential new business opportunities and collaborating with the RMS Sales team to influence and set client strategy for RMS products and services;

  • Acts as the client advocate within RMS to ensure that the clients’ interests are effectively represented within the company;

  • Achieves consistently high levels of client satisfaction (both quantitative and qualitative);

  • Identify and deliver creative and innovative solutions to meet both client and RMS needs (both short term and strategic);

  • Collaborates with other RMS teams and RMS business units to ensure consistent global client service, knowledge transfer and problem solving;

  • Ensures service coordination and project management for entire client strategy including change initiatives, product release and the implementation of other RMS products and services;

  • Drives and manages client outreach for catastrophe response incidents;

  • Reports on client support activities using SalesForce;

  • Ability to travel to client sites as required for both domestic and international destinations.

    Required Experience:

  • Must have proficient understanding of the re(insurance) industry;

  • Experience in client service management or client relationship management within (re)insurance (strongly preferred), software services, analytics or a similar related field;

  • Familiarity with analytical, mathematical and statistical concepts and the ability to communicate such concepts to both technical and non-technical audiences;

  • Excellent written and oral communication skills, and presentation and/or training skills;

  • Able to demonstrate an aptitude for problem solving and diagnostics;

  • Strong networking and influencing skills;

  • Effective organizational and time-management skills;

  • Solid experience with MS Excel, PowerPoint and Word is essential.

    Education:

  • BS, MS or PhD degree preferably in an economics, sciences, math, financial engineering or computer science;

    Desired Experience:

  • A minimum of 3 years business experience preferably in the property/casualty area of the re/insurance industry;

  • Preference will be given to candidates with previous experience/knowledge of RMS products, Underwriting, Catastrophe Modelling or Financial Analysis within a reinsurance environment;

  • SQL and MS Access experience is a distinct advantage;

  • Project management experience is an advantage;

  • Software as a Service (SaaS) and/or ITIL experience is an advantage;

  • CCRA and /or equivalent is an advantage.