BlackRock Aladdin Technical Support Associate in Singapore, Singapore

BlackRock is a global leader in investment management, risk management and advisory services for institutional and retail clients. At September 30, 2016, BlackRock’s AUM was $5.1 trillion. BlackRock helps clients around the world meet their goals and overcome challenges with a range of products that include separate accounts, mutual funds, iShares® (exchange-traded funds), and other pooled investment vehicles. BlackRock also offers risk management, advisory and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions®. As of September 30, 2016, the firm had approximately 13,000 employees in 30 countries and a major presence in global markets, including North and South America, Europe, Asia, Australia and the Middle East and Africa. For additional information, please visit the Company’s website at | Twitter: @blackrock_news | Blog: | LinkedIn:


Aladdin and APG Standard Description

What is Aladdin?

The Aladdin® product unites the information, people, and technology needed to manage money in real time at every step in the investment process. Aladdin enables organizations to communicate better, work smarter, see clearer, and move faster in a changing landscape. Aladdin combines sophisticated risk analytics with comprehensive portfolio management, trading and operations tools on a single platform to power informed decision-making and create a connective tissue for thousands of users investing worldwide.

What is the Aladdin Product Group?

At the heart of BlackRock, the largest investment management firm in the world, is the Aladdin Product Group. Being a member of the Aladdin Product Group means working with the industry’s thought leaders to build innovative and forward looking products that shape the financial markets. The Aladdin Product Group creates next generation technology that changes the way information, people, and technology intersect for global investment firms. We build and package tools that manage trillions in assets, support millions of financial instruments and their risk calculations and process millions of financial transactions for thousands of users every day worldwide.

Team Overview

Client Technical Services (CTS) is part of Core Systems Operations (CSO) which is responsible for maintaining system performance and uptime for Aladdin and other critical applications used at BlackRock. Additionally, CSO supports over 150 external organizations which leverage Aladdin through BlackRock Solutions (BRS) offerings.


CTS plays an essential role in integrating cross-functional teams in support of Aladdin, providing technical support for Aladdin customers, leading the technical implementation of Aladdin at new BRS clients and acting as the internal liaison for BRS Client Relationship Mangers. Additionally, CTS owns critical governance functions such as Software and Infrastructure Change Management, as well as leading strategic initiatives through its Project Management function.

CTS is a fast-paced team operating in a dynamic environment and provides the right individual with challenging work and an opportunity to lead multiple groups in achieving a wide variety of objectives.

Job Purpose/ Responsibilities

The candidate will work across functions within CTS to provide leadership and guidance in order to accomplish the team’s strategic goals.

BRS Aladdin Client Support

CTS works directly with the BlackRock Solutions business to provide support for the external organizations who leverage the Aladdin platform. This includes level two troubleshooting of issues raised by the Aladdin Client Services team, as well as working with client technology teams to implement and review technology solutions. In this role, CTS develops strong working relationships with the BRS relationship managers and teams across the Aladdin Product Group.

Change Management Coordination

The Change Management function in CTS works across technology and development teams to ensure the stability of the Aladdin platform and BlackRock infrastructure while supporting the fast-pace of innovation at BlackRock. Change coordinators review details of high-risk changes and releases for conflicts and appropriate procedures. The team communicates changes and their impact to stakeholders and runs regular meetings to guarantee approvals and consensus.

Additional Opportunities

Due to the dynamic nature of the environment, CTS provides the opportunity for team members to participate across a number of functions, including disaster recovery planning for Aladdin and working with development teams on enhancements to operational tools as well as opportunities to take ownership of various initiatives.


A successful candidate is expected to possess and demonstrate the following:

Essential Skills:

• Strong leadership skills, including demonstrated ability to integrate multiple technical disciplines in achieving a stated objective.

• Excellent oral and written communication skills in both English and Japanese

• Strong organizational skills, and attention to detail.

• Highly motivated individual who takes full ownership of responsibilities and is a dependable teammate.

• Adaptive individual, able to multi-task and adjust in a fast moving environment.

• Solid technical acumen, including desktop technology, basic TCP/IP networking and basic SDLC understanding.

• Results-oriented professional committed to personally driving objectives to completion, maintaining flexibility where an adjusted work schedule and/or evening/weekend work are required.

• 2 years of experience in a production support or client services role, financial services a plus.

• Successful completion of a Bachelor’s degree.

Desirable Skills:

• Japanese language proficiency strongly preferred

• Experience troubleshooting Java-based applications running on Windows OS.

• Strong technical writing skills or previous documentation experience and familiarity with Confluence.

• Scripting or basic development language skills to automate common tasks.

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, and other statuses protected by law.

Job Function: Technology

Organization: APG-Core Platform

Title: Aladdin Technical Support Associate

Primary Location: Asia Pacific-Singapore-Singapore

Requisition ID: 171023

Job Posting: May 13, 2017, 11:00:00 PM