Citi Applications Support Senior Analyst in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Other Location: Asia Pacific, Europe, Middle East, and Africa, Latin America; Canada

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17022752

Description

Background:

We are seeking a highly motivated candidate for the position of ‘Support Analyst’ within our Regional futures support team located in Singapore. This role is part of a team of technologist’s who support CITI’s Global Futures division.

The successful candidate will be responsible for providing front / back line support solutions for our Futures and OTC trading platforms. Key responsibilities include the maintenance of our trading and reporting applications that service global clients. Ensuring that our environment is stable through a series of checkouts that will be proactively automated. Manage user related queries while problem solving coding inefficiencies. Recommend and enhance our global monitoring systems while providing effective communication to business and technology areas about any issues or outages that may be occurring.

The primary interfaces will be with the global development and support teams, which include our Americas, EMEA, and Asia regional support teams. Frequent interaction with all business regions will be required to ensure that global issues are managed and resolved.

The candidate will have in-depth Futures Front, Middle and Back Office Technology covering trading, order management, allocation processing, client post-trade reporting.

Key Responsibilities:

Functional Responsibilities:

  • Design, document and develop front line support tools for the Global Futures Production Services team with a focus on start-up and checkout scripts.

  • Management of working relationships with external clients.

  • Influence the enhancement of the FUTURES trading and prime brokerage services applications

  • Influence decisions on batch restructuring and system stability through sharing personal experience and views on architecture design.

  • Supporting execution flow and interaction with Business, Vendor and exchanges globally to manage production issues and the problem management process relating to them

  • Monitor allocation management and FIX messaging for FUTURES trades while interacting with back office & global exchanges

  • Support trade management services ensuring that allocations are processed correctly

  • Create and customize environment metric monitor through Visual Basic macros

  • Continuously document all environmental procedures and layouts.

  • Investigate level 2/3 issues and pursue rapid repair in accordance with business objectives for break fix items

  • Scrape logs and stored procedures when investigating issues.

  • Ensure development code is performing as expected and look for bugs to minimize possible outage impact

  • Provide escalation and detailed reports on daily/ weekly issues.

Relationship Management

There is a significant amount of relationship management involved in this role and post holders will be expected to work with:

  • Front, Middle, and Back Office users

  • Service Level 1/L.2 offshore Support teams

  • Onshore & offshore Development teams

  • Various Technology teams

  • Therefore, strong verbal & written English skills and fluent communication on business and technical topics are a mandatory requirement.

Compliance Disaster Recovery Planning & Testing

  • Work with the appropriate internal teams to ensure all supported IT services are appropriately tested each year and that documentation is up to date.

Continual Service Management Process Improvement & Reporting

In the area of service quality and management, the role will involve:

  • Work with project managers on the introduction and supportability of new services and systems

  • Follow up and resolve issues of poor service quality

  • Ensuring that the production environment is available for Start-of-day

  • Excellent planning, organization and prioritization skills to meet ever changing demands

  • Manage a workload which is subject to changing priorities and demands

  • Strong process awareness and ability to manage incidents, problems and change at a global level

  • Synchronize support of issues across regions to adhere to a seamless follow the sun support model.

  • Act as a local technical escalation point for more junior team members and assist with resolution of any support issues

  • Develop expertise in the relationships between interdependent systems

  • Investigate level 1/2/3 issues and pursue rapid resolution in accordance with business objectives for break-fix items

  • Leverage reading logs and utilising stored procedures when investigating issues

  • Ensure development code is performing as expected and look for bugs to minimize possible outage impact

  • Recommend and enhance our global monitoring systems

  • Providing effective communication to business and technology areas about any issues or outages that may be occurring.

  • Support trade management services ensuring that allocations are processed correctly.

  • Identify potential efficiency saving achievable through automation of manual tasks and follow through with Development to implement

  • Problem solving coding inefficiencies

  • Manage maintenance releases and system updates to various applications that service global clients

  • Design, document and develop front line support tools for the Global Futures & OTC Clearing Production Support team with a focus on start-up and checkout scripts

  • Influence the enhancement of the Futures trading and prime brokerage services applications

  • Influence decisions on batch restructuring and system stability through sharing personal experience and views on architecture design.

  • Monitor allocation management and FIX messaging for Futures & OTC trades through middle and back-office applications and global exchanges

  • Maintain documentation covering environmental, procedural and architectural changes

Qualifications

Essential Skills

Technical Experience:

  • Experience using call/ticketing software

  • Experience of Incident Management

  • Understanding of Problem Management methodologies

  • Knowledge/experience of problem management tools

  • Strong UNIX/Windows

  • Strong SYBASE/Oracle SQL

  • Networking and firewalls

  • Familiarity with Configuration management and change processes

  • Scheduled batch monitoring using tools like Autosys.

  • Familiarity of ITRS monitoring software

  • Good working Knowledge of Electronic Trading systems and global exchanges in Equity Derivative or Futures business unit – specifically Fidessa

  • Front-office functional knowledge

  • Communication skills and escalation methods

Personal:

  • Ability to communicate well at all levels

  • Strong organizational skills

  • Ability to work in a global environment

  • Ability to learn new skills quickly with little supervision

  • Maintains good relationships with colleagues and builds strong professional networks

  • Recognizes and understands the needs of others, aware of own personal style

  • Futures Clearing and Reporting domain experience.

  • Exposure to any Futures book keeping systems - SUNGARD STREAM GMI (Preferred)

  • Knowledge/exposure to electronic execution and front-office users

  • Knowledge of Bug tracking tools, Incident management tools etc.

  • Software management and SDLC

  • Project management skills

  • Experience of Vendor management

Additional Skills (preferable)

Futures Risk and/or Clearing systems experience

  • Back-office Operations functional knowledge - SUNGARD CV / GMI (Preferred)

  • Software management and SDLC

  • Project management skills

  • Unix shell and/or perl scripting

  • Previous Java/C programming experience

About Citi:

Citi has 12,000 offices in 140 countries around the globe. We have been around for nearly two centuries and over that time, have cultivated the world’s largest financial services network. Today, Citi is built on the experience of 300,000 employees.

Present in Singapore since 1902, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance in Singapore. Providing employment to 9,000 people Citi is now the largest banking employer in Singapore.