Marriott Assistant Security Manager in Singapore, Singapore
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests passions, providing insider access to what s new and what s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
As the Assistant Security Manager, you will report to the Security Manager andoversee and manage all aspects of the Security Department to ensure the safety and wellbeing of all guests and employees as well as protection of the assets in the hotel premises. This includes theplanning of security requirements for special and/or high-risk events.In addition, you are required tomonitor security policies, programs or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives. The incumbent needs to ensureproper trainings are being conducted for all team members and duty security officers on operations of all security equipment, systems and panelsas well as reviewingof financial reports to ensure efficiency and quality of security operations.
Education and Experience
- With at least a Diploma in Security Management or equivalent
- Have a SIRD license
- Minimum 3 years security of experience in a supervisory related capacity.
- Certified in Occupational First Aid and AED
- Certification in Fire Safety would be an advantage
- Excellent leadership, interpersonal and communication skills.
- Proficient in Microsoft Office software and Internet.
- Able to work independently and as a team.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
Complies with applicable federal, state and local law and safety regulations.
Maintains logs, certifications and documents required by law and Standard Operating Procedures.
Supervises and reviews initial incident investigations and promote a timely responses for all reported incidents.
Follows proper key control guidelines in loss prevention and in the property.
Assists with promotion and implementation of accident and fire prevention procedures.
Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
Promotes action plans to monitor and control risk.
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
Assists with first aid program for guests and employees.
Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Works closely with Meeting Planners to facilitate a successful and safe experience for guests.
Managing and Conducting Human Resources Activities
Interviews, selects and trains employees.
Appraises employee s productivity and efficiency for the purpose of recommending promotions or other changes in status.
Provides for the safety and security of the employees or the property.
Monitors employee attendance and records absences/tardiness.
Helps direct supervisors to achieve their own development goals.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Ensuring Exceptional Customer Service
Meets quality standards and customer expectations on a daily basis.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer satisfaction and retention.
Analyzes information and evaluates results to choose the best solution and solve problems.
Develops liaison with local law enforcement and emergency services.
Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job: Loss Prevention & Security
Organization: W Hotels
Requisition ID: 17001NEE