TransPerfect Client Services Associate in Singapore, Singapore

Overview:

The TransPerfect Technology division, Translations.com is looking for a proactive Client Services Associate who wants to join a quickly growing company in APAC. The suitable candidate would be expected to assist Senior Account Managers with their day to day tasks in the initial period until they are deemed ready to work on their own accounts.

Description:

  • being responsible for all client communication and conflict resolution

  • ensuring that client issues are dealt with in an efficient manner, registered and investigated by the Quality Team

  • working closely with the production and/or solution engineering team(s) in order to maintain a continuous knowledge of project status in order to identify potential issues

  • ensuring that all processes and procedures are completed, quality standards are met, and that projects are profitable.

  • being aware and in pursuit of opportunities for account growth

  • providing regular two-way communication between the client and production, to provide strong team representation and set proper client expectations

  • understanding TransPerfect’s services and solutions and effectively communicates and recommends them to the client.

  • reviewing all major deliverables to ensure quality standards and client expectations are met

  • developing and maintaining job trackers, Key Performance Indicator reports etc

  • monitoring client budgets and billing process for accuracy and timeliness

  • working on Account Strategy with the Sales person

  • Excellent English communication skills

  • Minimum Bachelor’s degree or equivalent

  • Excellent interpersonal relationship building skills

  • Strong project management skills

  • Extremely organized and highly motivated

  • Familiar with Microsoft Suite and Project Plan

  • Commitment to teamwork and results

  • Understanding of the overall translation processes is preferred

As a result of continued demand for our products and services, Translations.com, Singapore is looking to for a bright, self-motivated Solutions Engineer to join our “startup within an established company” and work on a language translation project for our global clients. Your work will directly impact live websites of our worldwide client base with new clients being added every week.

Translations.com is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

We were founded on the principle that great service is, and always will be, a key differentiator in the localization industry. Our dedication to client satisfaction is what we consider to be our most valuable asset. From President to Project Manager, we believe that making our clients' lives easier and delivering language services that exceed expectations allows us to develop and maintain strong client relationships, and hence to grow our business. Please visit us at www.translations.com.

Join our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. To apply, send your CV, salary and availability details to asiaproductioncareers@transperfect.com

ID: 2017-8114

External Company Name: TransPerfect Translations

External Company URL: http://www.transperfect.com/