Oracle Cloud Knowledge Management Expert – Training & Development, (SaaS & PaaS) in Singapore, Singapore

Cloud Knowledge Management Expert – Training & Development, (SaaS & PaaS)

Preferred Qualifications

Description

As Cloud

Knowledge Management Experts in the APAC Customer Success Knowledge Management office (SaaS

& Paas), you

will be responsible to take accountability to strategize, plan, execute and track various strategies & programs which are aligned to the objectives

of SaaS & PaaS Customer Success, which will support the teams and enable

them to execute their roles more effectively to help meet their individual

& team KPIs.

To do this, you will:

  • Work closely with the APAC Customer Success Head of

Knowledge Management to contribute to the overall Cloud Customer Success

strategy.

  • Personally lead & execute Programs and initiatives

in the following areas :

o

Skills Enablement and Development – Internal to team,external to strategic partners

o

Knowledge Management, Best Practices sharing &Process Improvement

o

Others

  • Track the effectiveness and contribution of specific programs

and initiatives to the overall Customer Success objectives & KPIs

  • Effectively collaborate and partner with the respective

Regional Managers to drive the smooth and quick execution & tracking of the

defined programs to meet the defined SaaS & PaaS Business KPIs

  • Effectively collaborate and team with Customer Success teams,

Technical /ISM Teams & Renewal teams to meet the defined SaaS & PaaS

Business KPIs

  • Effectively collaborate and team with other LOB

stake-holders to execute and track the defined programs to meet the defined

SaaS & PaaS Business KPIs

  • Be a leader with high

levels of energy, passion, creativity and enthusiasm

Success will be realized through

taking responsibility & accountability for the assigned Programs &

associated Program outcomes / KPIs

EssentialKnowledge, Skills, Abilities, and Background

  • Strong

track record with 10 years of IT/Cloud experience

  • Proven

Program management, communication, operations, consulting and

relationship-building skills

  • Fluency

in written and spoken English (Competency in other languages is a bonus)

  • Knowledge

of Oracle’s products/solutions and competitive products

  • Excellent

interpersonal, communication and leadership skills

  • Ability

to work within a highly competitive, complex and fast-changing environment

  • Capable of building and maintaining strong relationships

with a diverse set of internal and external stake-holders including senior

level executives, legal, technical, finance, support, sales and marketing

experts

  • High

levels of energy, creativity and enthusiasm

  • Strong

people/communication skills

  • BS /

MS degree

  • Enthusiastic

and highly motivated person with a desire to work in a start-up environment

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle

  • s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Job: Sales

Location: SG-Singapore

Job Type: Regular Employee Hire

Organization: Oracle