Citi Collections Analyst in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Other Location: Asia Pacific

  • Education: Bachelor's Degree

  • Job Function: Operations Credit Ops

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17032341

Description

CREDIT CONTROL MANAGEMENT UNIT

  • Function: Collections Analyst (C10) – System

Job Description:

  • Participates on multiple departmental operations projects

  • Coordinates small projects, or subsets of larger projects as assigned. Executes predefined project Plans, Conducts Follow-up and updates project documentation, as required

  • Independently Applies project Management principles and concepts to determine best courses of action for assigned operations projects

  • Writes business requirements for small projects or subsets of larger projects and makes recommendations to changes, as required

  • Perform user acceptance testing (UAT) to ensure system readiness

  • Applies good understanding of how the team interacts with other operations areas to accomplish objectives of the area

  • Monitors all project phases by assessing areas for improvement, analyzing and/or evaluating current processes and data

  • Identifies policy gaps and formulates policies, based on analysis, interprets data and makes recommendations

  • Integrates knowledge of project Management techniques, combined with a basic understanding of related industry practices. Limited but direct impact on the business through the quality of the tasks/services provided for projects supported

  • Develops working knowledge of industry practices and standards to support team objectives

  • Communicates by exchanging information in a concise and logical way, while being sensitive to audience diversity

  • Supports an expansive range of activities that help mitigate organizational impact or loss

Skillset:

  • Good Communications and interpersonal skills

  • Persistent attitude

  • Ability to weigh cost benefit

  • Ability to think out of box suggestions

Experience:

  • Prior work experience in a related job that would provide a good understanding of activities, policies and procedures

  • Desirably 3 years collections related activities

Qualifications

CREDIT CONTROL MANAGEMENT UNIT

  • Function: Collections Analyst (C10) – System

Job Description:

  • Participates on multiple departmental operations projects

  • Coordinates small projects, or subsets of larger projects as assigned. Executes predefined project Plans, Conducts Follow-up and updates project documentation, as required

  • Independently Applies project Management principles and concepts to determine best courses of action for assigned operations projects

  • Writes business requirements for small projects or subsets of larger projects and makes recommendations to changes, as required

  • Perform user acceptance testing (UAT) to ensure system readiness

  • Applies good understanding of how the team interacts with other operations areas to accomplish objectives of the area

  • Monitors all project phases by assessing areas for improvement, analyzing and/or evaluating current processes and data

  • Identifies policy gaps and formulates policies, based on analysis, interprets data and makes recommendations

  • Integrates knowledge of project Management techniques, combined with a basic understanding of related industry practices. Limited but direct impact on the business through the quality of the tasks/services provided for projects supported

  • Develops working knowledge of industry practices and standards to support team objectives

  • Communicates by exchanging information in a concise and logical way, while being sensitive to audience diversity

  • Supports an expansive range of activities that help mitigate organizational impact or loss

Skillset:

  • Good Communications and interpersonal skills

  • Persistent attitude

  • Ability to weigh cost benefit

  • Ability to think out of box suggestions

Experience:

  • Prior work experience in a related job that would provide a good understanding of activities, policies and procedures

  • Desirably 3 years collections related activities