Agilent Technologies, Inc. Customer Operations Specialist in Singapore, Singapore
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Agilent policies / terms and conditions.
Manage service order closure.
Understand customer needs and take ownership for customer satisfaction in assigned area.
Trigger customer billings timely and in accordance with defined policy and standards.
Perform error correction to clear all the stuck orders
Focal Point for Support and sales force for all support maintenance contracts quotations, renewals and account receivable process issues and problem resolutions.
Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Agilent terms and conditions, export licensing conditions and customer specific procurement guidelines.
Follow up on outstanding quotes, handling customer queries, explaining support terms and conditions and selling benefits of support agreements.
Ensure that support agreements are renewed promptly and are administered according to Agilent Corporate Marketing Policy and applicable standards like ISO, internal audit and Local Business policy standards.
Interact directly with Support and Sales in accepting orders and ensure adherence to the Agilent order acceptance policy and standard or specially negotiated terms and conditions
Responsible for maintaining completeness and integrity of support agreement data in the applicable admin system.
Interact with other Agilent organizations to resolve order fulfilment related issues and change requests
Ensure prompt and accurate billings to customer per contract terms.
Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement.
Understand the established key processes in assigned areas; initiate and lead projects to improve quality and customer satisfaction; document work methods and results to avoid rework
Works on customer service assignments with broadly defined objectives
Solves straight-forward issues, challenges and problems within field of specialization
Bachelors or Masters Degree or University Degree or equivalent.
Typically 2-4 years relevant experience for entry to this level. Requires general proficiency with tools, systems and procedures to accomplish job.
Agilent is an equal opportunity employer.
Date Posted: 18/Jul/17
Job Title: Customer Operations Specialist
Business: Global Infrastructure
Job Category: Customer Service
Job Sub-Category: Customer Service Operations
Region: Asia Pacific
Country or Area: Singapore
Shift: Day Job
Job Type: Experienced
Travel Required: No
Duration (Temp Positions Only): Not applicable
HR Country Location: Singapore
HR Town/City Location: Singapore