The Boeing Company Customer Programme Manager - BGS in Singapore, Singapore

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Boeing Global Services is seeking a Customer Programme Manager on the Customer Training Operations team. This team is responsible for the planning, scheduling and initiating the execution of flight and maintenance training plans for our customers.

Job Description

Develops project plans and deliverables, directs all project phases and acts as primary contact to project stakeholders. Participates in or develops mechanisms for establishing, monitoring and integrating project elements, product configuration and communications concerning change management processes and decisions. Performs project management activities in accordance with accepted project management standards in the industry (e.g., PMI, Project Management Body of Knowledge [PMBOK], ANSI, and ISO-standards). Coordinates the operational aspects of ongoing projects and serves as liaison between project and team, finance, planning, scheduling and line management. Uses trend, variance analyses and risk assessments and mitigations to develop plans or to recommend change. Negotiates project changes and incorporates changes into project control systems to maintain work statements, cost and schedule baselines. Transitions projects to customer for on-going support. Performs project close-out and documents lessons learned.

Responsibilities

  • Responsible for the planning, scheduling and initiating the execution of flight and maintenance training plans for our customers.

  • Customer Management – Manages customer relations proactively by ensuring customer contractual training commitments and expectations are properly defined and delivered. Works with customers to determine customer work rules and training footprint. Acts as a focal for facilitating customer flight and maintenance training requirements. Leads pro forma customer training conferences and direct sale resource planning conferences.

  • Sales liaison – Works with Sales team(s) to report sales leads as needed and is familiar with sales and marketing opportunities during the course of business with customers and/or potential customers. Working with Sales to develop and maintain ongoing call schedule for contracted customers. Coordinates with Sales regarding changes to customer contract.

  • Internal relationships – Supports the coordination of the commitments with internal and external organizations to fulfill strategies working in coordination/collaboration with Schedulers on a daily basis, maintains key relationships between other departments (e.g. Boeing Customer Support PMO, Campus Operations, Flight Training, Maintenance Training and Simulator Operations).

  • Communication - Acts as a communication liaison and representative of the company at a Senior Leadership Level both internally and externally.

  • Analysis - Manages global resource capacity, determining risks to and opportunities for training programs, working closely with sales, flight and maintenance training teams and scheduling to propose solutions.

    Competencies & Skills

    Knowledge:
    Completely understands and applies job practices, techniques, standards, principles, and concepts.

    Problem Solving:
    Develops solutions to a variety of complex problems referring to established precedents and policies.

    Discretion:
    Receives general direction for work that is reviewed upon completion for adequacy in meeting objectives. Participates in determining objectives of assignment; plans, schedules, and arranges own activities to accomplish those objectives.

    Impact:
    Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives typically have a serious effect upon the administration of the organization.

    Liaison:
    Represents organization as a prime contact on contracts or projects. Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations.

    Experience & Education Bachelor's degree and typically 3 or more years' related work experience, a Master's degree and typically 2 or more years' related work experience or an equivalent combination of education and experience.

Job: *Project Mgmnt Spec

Organization: *Flight Services

Title: Customer Programme Manager - BGS

Location: Singapore-Singapore-Singapore

Requisition ID: 1700008621