Citi CX/UX Specialist in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Associate's Degree/College Diploma

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17026338

Description

Title : Experience Designer (or CX/UX Specialist)

Business: Treasury and Trade Solutions

Division: Global Transaction Services Technology

Grade / Level: AVP C12

Reporting to: Technology Head, Singapore Innovation Lab

Location: Citi Innovation Lab, Singapore, Singapore

CITI INNOVATION LAB SINGAPORE:

Opened in 2009 the Citi Innovation Lab Singapore represents the APAC region in the large global Lab network. Operating on a lean start-up model, the labs have the agility to move a new solution from incubation to launch more quickly which allows Citi to bring Innovative new products to market faster.

Citi Innovation Lab Singapore specializes in helping Citi to deliver on its ambition of being the world's leading digital bank. For our corporate clients, the lab focuses on exploring new technologies to enhance our client's experience in working with Citi. Through the use big data analytics the Lab helps to create cross-product solutions that improve our client's working capital, stabilize their supply chains and improve their processing efficiency. The lab’s self-service initiatives are key drivers to develop and deploy the self-service tools our clients need and want to manage their own operations more efficiently.

JOB DESCRIPTION:

Job Purpose Statement:

  • An Experience Designer must be highly motivated, have a proven ability and is experienced creating digital products and services using design thinking and rapid prototyping approaches.

  • The successful candidate is expected to lead design activities within innovation projects, working with stakeholders to resolve design challenges and deliver high quality outputs.

  • The appropriate candidate will be actively encouraged to seek innovative ideas and fresh thinking from design industry & academia and apply them within the context of Citi.

  • The ideal candidate will be an energetic and resourceful team player who can comfortably contribute design knowledge and expertise within Citi’s globally innovation lab network.

  • The Singapore Innovation Lab is establishing a new User Centered Design practice and looking for the key candidate able to build out a practice from scratch in support of APAC region business priorities.

Job Background / Context:

  • Citi is committed to becoming the world’s leading, global digital bank and to developing new and innovative ways of working to improve the experience our clients have of working with Citi and its products.

  • The successful individual must have background in innovation including design thinking, prototyping.

Key Responsibilities:

In this role, you will be handling the following (but not limited to) responsibilities:

  • Translate concepts into wireframes and mockups that lead to intuitive user experiences

  • Facilitate client’s product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products

  • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces

  • Identify design problems and devise elegant solutions

  • Make strategic design and user-experience decisions related to core, and new, functions and features

  • Take a user-centered design approach and rapidly test and iterate your designs

  • Collaborate with other team members and stakeholders

  • Take smart risks and champion new ideas

Development Value:

This role provides significant opportunities:

  • You will gain significant experience of the technologies and businesses involved across Citi applications, giving you exposure to new and existing methodologies and systems as well as the opportunity to work with multiple teams around the globe.

  • As a member of the Innovation Lab you will have to opportunity to work with a team of highly motivated, T-shaped, smart individuals whose daily job is to think out of the box and look for disruptive opportunities with a commercial benefit.

  • Exposure to newly released and upcoming technologies and the ability to positively contribute to the strategies of the business

PERSON SPECIFICATION:

Knowledge / Experience:

  • Experience in applying ‘Design Thinking’ methodologies to digital products and services

  • Experience of applied research, experimental development and early design activities to validate/invalidate ideas.

Skills:

  • Creative problem solver comfortable with working in rapidly evolving landscape and projects loaded with uncertainty

  • Strong visual design, equally at home applying these to print and screen

  • Understanding of User Experience and Interaction Design, designing for systems over time

  • Ability to conduct qualitative user research and quantitative (desk) research

  • Ability to facilitate diverse groups through a structured design process in workshops or via remote activities

Qualifications:

  • A minimum of 5 years’ experience in a similar role

  • A bachelor’s degree or post-graduate qualifications (Design desirable)

  • Experience working with innovative and emerging technology

  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience

Competencies:

  • Highly effective written and oral communication skills

  • Promote teamwork and maintain effective communication within and across groups

  • Work effectively in cross-organizational situations and be enthusiastic about delivering quality solutions while working with world-class teams, processes and tools

  • Demonstrate strong technical understanding and are able to effectively communicate with technical partners

  • Excellent organizational, program and project management skills

  • Self-motivated with a bias for action

Citi is an equal opportunities employer.

Qualifications

Qualifications:

  • A minimum of 5 years’ experience in a similar role

  • A bachelor’s degree or post-graduate qualifications (Design desirable)

  • Experience working with innovative and emerging technology

  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience