Microsoft Corporation DIR Delivery MGMT, APAC RHQ Premier Mgmt in Singapore, Singapore

Purpose

The Delivery Management Manager (DMM - Qualifier: Account or Territory) is accountable for the end-to-end service delivery within an assigned portfolio of customers, representing Microsoft Enterprise Services throughout all deal phases whilst demonstrating a critical partnership with Sales Managers and EOU/SMC leaders. Serves as the services single point of accountability and/or escalation point for their assigned customers. This role has direct people management responsibility (M1) for both support and consulting delivery management resources and supervises the services delivery of their assigned team members. The DMM is on point to drive customer satisfaction, services revenue growth & profitability, the governance of delivery for their portfolio of accounts, and the landing and enablement of VOLTA in FY18.

Key Responsibilities

Attract, Develop & Retain Talent

Attracts , develops and retains talent. Recognizes team members’ strengths, aligned to capability needs, resulting in strong delivery results. Facilitate an environment of inclusion that leverages diverse perspectives and talent, to better represent and understand our global customers.

Delivery Results through Teamwork

Leverages team to drive opportunities for additional Enterprise Services delivery through timely and accurate presales support (Scoping, etc.).

Delivery Management

Leads a consistent delivery excellence rhythm. Ensures alignment with Services Sales, Domain, and EOU/SMC objectives. Reviews current portfolio of engagements regularly to ensure delivery is on track within approved scope or effective change control mechanisms are employed.

Relationship Management

Leads team to deliver successful solutions/deal proposals & ensures business value whilst maintaining high (internal/external) customer/partner satisfaction. Creates a culture of customer engagement.

Optimizing Business Results

Consistently manages areas of fiscal responsibility, staying within budget, and effectively managing resources. Focuses on engagement profitability & risk management. Achieves & frequently surpasses personal & team goals from quarter to quarter.

Change Leadership & Adoption

Ensures that his or her team is guiding customer/partners through relevant change initiatives. Is competent in core change-management methods and techniques. Delivers proactive change management plans leading business transformation and evolution through IP reuse and WW offerings.

Core Priorities

• Role specific guidance on how the following core priorities apply to the role, and role specific KPIs and targets are found in the Role Performance Handbook.

• Business Ownership

• Delivery Governance

• Change Management

• Team Leadership

• Volta Landing and Enablement

Experiences Required: Key Experiences, Skills and Knowledge

• Adaptability

• Collaboration

• Customer Focus

• Drive for Results

• Influencing for Impact

• Judgement

• Customer Value Realization

• Planning, Organizing and Executing

• Trusted Technology Advisor

• Project Management

• Strategic Insight

• Value Selling

• Setting Goals/Expectations

• Years Experience: 5+ in related technology management roles

Education:

Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent; PMP preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Customer service & support