Coherent Field Service Engineer (Coherent /Rofin) - Malaysia/ Johor in Singapore, Singapore

Field Service Engineer (Coherent /Rofin) - Malaysia/ Johor

Job ID #:6531Location:SGP - Singapore

Functional Area:Field Customer ServiceEducation Required:Bachelors Degree

Position Type:Full Time - RegularRelocation Provided:No

Experience Required:3 - 5 YearsTier

Job Description and Responsibilities

Coherent Inc. is a manufacturer and supplier of state-of-the-art high‐powered precision electro‐optical components and laser based solutions for medical, scientific and commercial applications. Our Laser products are used in a range of applications, including microelectronics, scientific research and government programs, OEM components and instrumentation, and materials processing markets.

The successful candidate will be responsible for performing the on-site installation, training, and servicing of leading edge. This role will play an important role in serving as a company liaison with the customer on technical and administrative levels. In addition, this position will work closely with the Product Support Team as well as the R&D Team.

Education and Work Experience

The Field Service Engineer will:

• Play a critical role in leading delivery of the service needs of our customers within the

• Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser and optical systems

• Diagnose and trouble shoot customer issues through statistical analysis and evaluation of laser system reliability

• Will test, tune, and adjust equipment to obtain optimum operating performance.

• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

• Support sales activities by collecting and forwarding relevant information

• Report spare part requirements

• Serve as company liaison with customers on administrative and technical matters for assigned projects

• Provide technical support via telephone/email and serve as a communication link with the internal factory staff

Candidate must possess the following:

• Problem solving skills to be able to troubleshoot electronic, electro-optical, electrical, & mechanical problems

• Ability to work closely with a team as well as independently

• Exceptional customer service skills

• Excellent written and verbal communications

• Command of written and spoken English

• Computer literate

Education and Work Experience

• Requires a Bachelor’s degree in a scientific, technical, or photonics related field or equivalent experience

• Experience with laser or optics highly desirable