Citi FXLM Rates Support Analyst in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Other Location: Asia Pacific, Europe, Middle East, and Africa, Latin America; Canada

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17041405


Apps Dev Sr. Programmer Anlyst


Citi FXLM (Foreign Exchange and Local Market Rates) technology is seeking a high performing, experienced, front office IT professional to support the Interest Rate Derivatives business.

The successful candidate will be working closely with their colleagues in NAM, LDN, India and Singapore to ensure seamless 24 x 5 supports of applications. In addition, they will work closely with interconnecting Level 2 Support, development teams and the RATES business. The ideal candidate should be technically astute, well organized, and proactive and be comfortable discussing issues with business and technical users at all levels. They also need to possess good multi-tasking skills. The support team works shifts through its team members located in NAM, LDN, India and Singapore.

Key Responsibilities:

Application Support:

  • Provide support for mission-critical trade capture system

  • Support all aspects of IRS Derivatives trade and risk flows

  • Start of day checks, continuous monitoring, and regional handover

  • Own and manage the incident response process. Must be able to escalate problems to appropriate technology and business teams, while adhering to Service Level Agreements

  • Application monitoring as well as the underlying infrastructure

  • Develop and maintain technical support documentation

  • Act as a liaison between users/traders, various internal technology groups and vendors

  • Participate in application releases, from development, testing and deployment into production

  • Perform post release testing after application releases and infrastructure updates

  • Active involvement in and ownership of Support Project items, covering stability, efficiency, and effectiveness initiatives

  • Collaboration with development partners to prioritize bug fixes and support tooling requirements

  • Adaptability to work with different region’s Trader, MO, Sales, Operations


  • Ensure all productions issues are logged and updated as per the Support team policies and procedures

  • Effectively share information with other support team members and with other technology teams

Business Knowledge:

  • Have the aptitude and desire to learn the fundamentals of the supported business area

  • Have the aptitude to understand the relationships between interdependent systems

  • Understand business terminology

  • Translate business issues into technology requirements

Communication Skills:

  • Possess strong client facing communication skills, in both verbal and written format

  • Know when to use technical and non-technical language

  • Interact with peers and management at all levels



  • At least 3 years mission critical financial systems support experience

  • Knowledge of Trading, Risk systems is an advantage with an appreciation of whole deal lifecycle

  • Knowledge of production support or service desk methodologies

Technical Skills:

  • Strong knowledge of Microsoft and Linux operating systems

  • Middleware technologies an advantage

  • SQL and exposure to Oracle/SQL Server

  • Common scripting languages an advantage (Perl, Python, Unix scripting)


  • A good academic background, with at least an under-graduate degree, preferably in a mathematical or technical subject

Soft Skill Competencies:

  • Strong aptitude for analysis and problem solving

  • Exceptional verbal communication skills – able to immediately summarize complex issues and be ruthlessly succinct with Front Office users

  • Self-motivated and enthusiastic

  • Results orientated and able to demonstrate innovative thinking

  • Personally well organized and an excellent team player

  • Willingness to learn

  • Calm and analytical when faced with major incidents on critical systems and a highly vocal user base

  • Flexible and adaptable. Not restricted to operating within “comfort zone”