Citi GCB O&T - SG CBP - CitiPhone Fulfillment Officer in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17033242

Description

  • Provide information on services offered by Citibank to enhance customer relationships

  • Identify and respond to customer needs accordingly

  • Manage challenging customers professionally and provide after sales service, where applicable

  • Ensure effective and timely follow-up as promised to customers

Qualifications

  • Degree, diploma or non-diploma holder in any field

  • Previous experience in a call center or with relevant working experience would be an added advantage

  • Should have excellent interpersonal and communication skills with good command of written and spoken

  • High-level of listening and comprehension skills

  • Able to probe for required information from customer

  • Strong in customer service skills

  • A team player with commitment and initiative, service-oriented, able to work under pressure, matured, motivated, meticulous, analytical and able to multitask