Citi GCG - ATM Reconciliation Analyst in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Technical Diploma

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17036017

Description

Job Purpose:

  • Responsible for the functional and operational readiness of Singapore’s ATM / CDM network

  • Reconcile physical cash holdings in machines with GL, ensures prompt resolution of customer issues relating to ATM / CDM and work closely with vendors to ensure that performance KPIs are met

Key Responsibilities include:

Compliance and Controls:

  • Exercises strict compliance to control requirements in all areas pertaining to ATM/CDM, including vendor and customer communication

  • Performs audits and ensures that operational controls are maintained and exceed all audit and regulatory requirements

  • Performs regular self-assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times

  • Enforces the Team’s compliance with Citibank policies and procedures to ensure safety and security of Bank's and customer's assets

  • Maintains procedure / policy / process documentation and contingency plans

Customer Service:

  • Close monitoring on ESMS to ensure that customer’s issues are attended and closed promptly

  • Direct communication with impacted customers to resolve machine-related issues

Operational Management:

  • Reconciliation of machine cash to with System GL tally

  • Work closely with external vendors to ensure operational readiness of machines and KPIs are met

  • Monitor and plan cash loading schedule for ATM / CDM

Process Management:

  • Involved in UAT and other testing that impacts the production environment

  • Collection of MIS to track KPI, usage, operational status of ATM / CDM

Qualifications

Personal Skills:

  • Good communication and interpersonal skills

  • Able to work on shifts and weekends

  • Responsible and supportive team player

  • High integrity