Citi GCG - CPC General Manager in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17015650

Description

Job Purpose:

  • Act as key driver of growth in a Branch through balanced performance by increasing revenue, managing expenses, maintaining key relationships, building the business through referrals, recruiting quality team members and ensuring that the branch meets and exceeds the standards expected of a strong and effectively-run branch.

Key Responsibilities:

Effective management of the branch, including:

  • Manage P&L targets of the branch or branch team

  • Build and implement an annual branch business plan, including: financials, branch vision, drivers of business from capacity, client value proposition, client deepening opportunities, new business development, branch micromarketing activities, service delivery plans

  • Plan and implement business development activities including branch catchment area new client acquisition

  • Conduct business reviews with Senior Management

  • Manage the service strategy and delivery of the branch to ensure customer satisfaction

  • Ensure compliance with regulatory, risk, service requirements

  • Maintain operating standards and sales activities with particular attention to quality of work, cost efficiencies, compliance with institutional policies and procedures, and local regulations

  • Team management responsibilities (hiring, training and development, coaching and performance management, incentive compensation, disciplinary action etc)

  • Build the partnership of various roles in the branch to deliver against the value proposition (RMs, Specialists, Service)

  • Ensure the delivery of the bank’s customer value proposition by leveraging on the bank’s products, services, platform and having the teams communicate to the customers well

  • Active engagement with product team, Sales Compliance, Marketing, Management Office to ensure we fully leverage on the bank’s capabilities

  • Manage and lead sales staff in providing wealth management advisory to top tier customers and help them build their wealth through Citibank’s unique wealth planner and tracker Gold Standard Portfolio Review (GSPR) to maximize new and existing client solution-based opportunities

  • Ensure Net Promoter Score and customer contactibility targets are fulfilled

  • Resolve diverse customer issues to minimize business and franchise impact

  • Monitor quality and timeliness of service delivery to ensure client satisfaction and maximize sales

  • Stay close to the market and customers and provide feedback to relevant departments to enable them to develop marketplace products and programs

  • Work closely with the Operations department in periodic reviews to improve process efficiency and productivity

  • Utilize audit/control process to keep fraud/operating losses at a minimum without affecting sales process and maintain/improve overall level of client satisfaction

  • Ability to motivate and lead a team of sales staff effectively

Qualifications

Knowledge/Experience/Technical skills:

  • Diploma/ Degree holder, preferably in Business

  • Minimum 5-8 years of Branch/Sales or related experience

  • Proven ability to deliver results through others

  • Thorough understanding of financial / profit dynamics of branch

  • All compulsory local regulatory licensing requirements in Insurance, Investment, Foreign Exchange etc.

Personal Skills:

  • Strong motivational skills to drive a sales team

  • Strong people, process and project management skills

  • New relationship acquisition, relationship building, and sales management skills

  • Appreciation for operational priorities and sensitivity to compliance requirements

  • Strong financial/business acumen

  • Passion for meeting needs of clients/staff

  • Demonstrated ability to motivate and influence others