Citi GCG - Instant Banking Centre (IBC) Service Banker in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: High School Diploma/GED

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17035159

Description

Job Description:

As an IBC Service Banker, your main responsibility is to develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs. You need to proactively seek to identify customer needs and should be effective at cross-selling and referring leads to the appropriate channels for follow-up. You shall take full ownership of customers’ problems and ensure complete customer satisfaction of problem resolution. In addition, you will exercise due diligence in customer care to ensure remarkable customer experience with Citibank and provide assistance in the analysis of customer trends to enhance sales and service management process.

You will also review reports on anti-money laundering activities and compliance on unit trust transactions to monitor and report risk and non-compliance matters, perform regular self-assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times

You should have at least 1 year of frontline experience in the service industry and be equipped with knowledge of sales and relationship building process. You are meticulous and organised, knowledge of banking products and familiarity with internal banking operations would be an added advantage. You need to be able to work on shifts and weekends.

Job Purpose:

  • Manage customer arrivals to maximize relationship building opportunities and direct them to the appropriate distribution channels.

Key Responsibilities:

  • Provide service support to cards / accounts acquired by Sales Officers

  • Assist in the analysis of customer trends to enhance sales and service management process

  • Review reports on anti-money laundering activities and compliance on unit trust transactions to monitor and report risk and non-compliance matters

  • Perform regular self-assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times

  • Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs

  • Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution

  • Exercise due diligence in customer care to ensure remarkable customer experience with Citibank

  • Comply with Citibank's policies and procedures to ensure safety and security of bank and customer's assets

  • Support cross-selling and referral efforts to contribute towards overall sales

Qualifications

Knowledge / Experience / Technical skills:

  • Minimum “A” Level / diploma qualifications

  • Minimum of 1 year working experience in branch banking environment

  • Knowledge of banking products and services as well as exposure to investment products and processes would be an advantage

  • Strong team player with good relationship management skills and problem-solving skills

Personal Skills:

  • Good communication and interpersonal skills

  • Meticulous and organized

  • Able to work on shifts, weekends and public holidays