Citi GCG - Senior Service Manager in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: High School Diploma/GED

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17041100

Description

The incumbent will take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution. He/she will exercise due diligence in customer care to ensure good customer contact experience with Citibank.

Other responsibilities include:

  • Support cross-selling and ensure all referrals are followed up promptly, e.g., mortgage, bancassurance, etc.

  • Continuously look for improvement opportunities to increase customer satisfaction and work efficiency

  • Managing of ATM contracts, maintenance and servicing issues

  • Managing urgent applications for senior corporate executives

Qualifications

Requirements:

  • Tertiary degree, preferably in finance/business related disciplines

  • At least 2 years experiences in branch frontline service

  • Knowledge of banking products and services; exposure to investment products and processes would be an added advantage

  • Strong team player with good relationship management skills and problem solving skills

  • Good communication and interpersonal skills

  • Meticulous and organized

At Citi, we groom the leaders of today and tomorrow. Successful candidates will undergo comprehensive training on our products and will look forward to a competitive remuneration and benefits package. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world’s most respected financial institutions now.