Citi GCG - Service Relationship Manager in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17028958


Job Purpose:

The Hub Operations Analyst delivers excellence in operations support to Retail Bank. The team of Operations Analysts works to ensure Citibank’s good customer data hygiene and provide operational support to enable front-liners to maximize their productivity.

Key Responsibilities include:

Hub Operations:

Operations functions include but not limited to:

  • Perform updates, reviews and cleansing of data entries

  • Support deal rectifications, STP Lodgements, maintenance of KYC, passport details update, etc.

  • Maintenance of investment transactions approved listing

  • Process and review W8/W9 forms, Secured Form, STP Phone, AIR, SPF (new and renewal) etc.

  • Review COLD Report

  • Manage and ensure adherence to customer ROE – OWSP Brokerage accounts/Exit country

  • Support the effective implementation of processes to bring about efficiency and improvements

  • Support efforts that result in remarkable customer experience

Compliance and Controls:

  • Reviews COLD reports

  • Performs regular self-assessment on compliance and ensures proper documentation and to be ready for audit at all times

  • Complies with Citibank policies and procedures to ensure safeguard of Citibank's and customers’ assets


Knowledge/Experience/Technical skills:

  • Tertiary education

  • At least 3 year experience in banking industry, preferably in a banking operations unit

  • Knowledge of banking products and services as well as exposure to investment products and processes would be an advantage

  • Strong team player

  • Meticulous and organized

Personal Skills:

  • Good communication and interpersonal skills

  • Keen and fast learner

  • High integrity