Citi GCG - Universal Service Banker Junior in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: High School Diploma/GED

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17028959

Description

Responsibilities:

  • Proactively seeking to identify customers' needs and effective at cross-selling and referring leads to the appropriate channels for follow-up

  • Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution

  • Comply with Citibank's policies and procedures to ensure security of bank and customers' assets

  • Provide backroom service support to the personal banking team in the branch

  • Assist in the analysis of customer trends to enhance sales and service management process

Qualifications

  • The ideal candidate will fit the following requirements:

  • "N"/"O"/"A" level/diploma qualifications

  • Preferably with minimum 1 year of frontline experience in the service industry

  • Knowledge of sales and relationship building process

  • Knowledge of banking products and familiarity with internal banking operations would be an advantage

  • Proficient in Microsoft applications

  • Good communication and interpersonal skills

  • Branch working hours (shifts and weekends)

At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.