Citi GCG - Universal Service Banker (Senior) in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17036373


Job Purpose:

  • Provides role modeling to the CROs in her branch with focus on service delivery and operational efficiency / integrity

  • Ensures that the team of CROs operate in manner that delivers superior Citibanking experience, looks for ways to improve branch operations / service processes

  • Guides (on-the-job) and motivates the CROs to deliver the Citibank difference

  • Satisfies service needs and approaches them as service enhancements, makes appropriate referrals to the Personal Bankers, Relationship Managers etc.

  • Pays close attention to queue time and describes the various distribution channels to new and existing customers, recommending alternative Citibanking access points when appropriate, coaches staff to do the same

  • Exercises strict compliance to control requirements in all areas, including draft / CO / TC issuances, holding of currencies, ATM and branch security

  • Ensures the safety and security of the customers and Citibank’s assets by complying with established policies and procedures, trains CROs on proper procedures

  • Surfaces policy / procedures exceptions and issues to management and ensures prompt resolution

  • Maintains procedure / policy / process documentation and contingency plans

  • Applies and complies with all regulatory requirements

  • Sets proper ethical tone for the CROs

  • Makes credit decisions pertaining to deposit of foreign checks, over lines, irregular signature verifications within her limits

  • Acts as a team player coach and assumes responsibilities for other members of department as required

  • Performs audits and ensures that department’s cash and operational controls are maintained and exceed audit requirements

  • May have direct management responsibility over some of the CROs

  • Reconcilement of ATMs / CDMs cash to ensure that physical cash and GL tally

  • Work closely with vendor to ensure that issues pertaining to ATM / CDM are resolved promptly

  • Ensure that Vital Few measures for all ATMs / CDMs under their care are met

  • Monitor and plan cash loading schedule for ATMs / CDMs

  • Close monitoring on ECCMs to ensure that customer’s issues are attended and closed promptly


  • "N" / "O" /"A" level / diploma qualifications

  • Relevant bank teller experience is preferred but not essential

  • Strong customer service skills

  • Has an eye for details

  • High integrity

At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world’s most respected financial institutions now.