PayPal Head of Merchant Risk Mgmt, SEA region in Singapore, Singapore

Head of Merchant Risk Mgmt, SEA regionin Singaporeat PayPal

Date Posted: 8/15/2017

Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 8/15/2017

  • Job ID: R0018658

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

We are currently seeking a seasoned professional to join the team, specifically focused on managing risks in merchant acquiring or related areas. The position involves close working relationship with country teams, including GMs and the segment heads for each of the major markets, as well as various risk teams based across the globe.

Risk Management is PayPal’s key competitive advantage. Our ability to enable revenue, prevent fraud and other risks in online transactions makes us the largest and fastest growing online payments company in the world. The Regional Risk Management Team in Asia Pacific is responsible for delivering on the loss targets for the region as well as metrics related to user experience. In addition, the team also drives and enables a number of revenue enablement initiatives. Analytics-based strategy, execution bias, originality of thought, customer championship and collaborative culture are some of the prominent themes in the team.


  • Partner with the Business Units (BU) to understand the customers’ needs, and define and support the business strategy for various customer segments

  • Identify and execute on opportunities to drive down customer friction and loss and enable profitable growth - subject to the constraint of managing PayPal losses and maintaining a safe payment ecosystem

  • Educate the BU teams about Risk’s strategy, agenda, and progress as it pertains to customer segments in the respective countries

  • Educate Risk teams about BU's strategic priorities, including segment level programs/ initiatives

  • Help support various reporting rhythms for internal & external stakeholders e.g. Country Leadership team, Board of Directors, regulators, partners etc.

  • Work with global and regional teams to evaluate and improve existing risk management policies on a regular basis; routine and on-going analysis of losses to ensure an appropriate balance of portfolio losses and risks at all times

  • Continuously evaluate industry trends, competitive risk policies and customer needs to manage and influence PayPal’s direction & performance of its risk management programs

  • Lead sub-regional implementation of risk mitigation controls to limit risks from specific industries or merchants

  • Consult on business initiatives, products and features. Analyze risk impacts, exposures and expected profitability of new products and offerings

  • This will be a People-Manager role, involving hiring, training and developing a team that manages credit risk on merchant portfolios across South East Asia (SEA)


  • 10-15 years of relevant experience in Risk Management, specifically merchant acquiring risk, working capital management and/or credit risk assessments will be highly desirable

  • Experience in e-Commerce / Payments / Financial Services / Banking is a plus

  • Proved performance in initiating risk business strategies and programs across SEA region is a plus

  • Supervisory experience in leading and managing teams is required

  • Leadership, people management experience and ability to influence at all levels, working effectively across functions and geographies

  • Creative problem solver always seeking improvement in current risk policies in the region

  • Highly analytical and up-to-date with industry risk trends

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.