CenturyLink Hosting Installation Technician in Singapore, Singapore
CenturyLink (NYSE: CTL) is a US$18B global communications and IT services company that powers the needs of 98% of Fortune 500 companies. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services.
The CenturyLink Hosting Installation Technician (HIT) is an integral part of the Service Delivery organization responsible for configuring managed servers, installing applications and monitoring software provided by CenturyLink. HIT is also responsible for the testing of the services provided and troubleshooting any issues that may arise during solution activation.
Ensure the satisfactory activation of client services as indicated by the product definitions and published implementation processes.
Perform installation and configuration of the operating system and application layers, of newly ordered Windows or Linux servers either stand alone or virtual within timeframes provided by management. All installations are done via remote tools, no hands on installation is performed.
Isolate and resolve both network and physical issues related to activation.
Provide technical review of work order prior to implementation (participation in kick-off call).
Perform configuration of CenturyLink managed servers.
Work with clients to troubleshoot implementation issues.
Participate in an on-call rotation for off-hour implementation issues and maintenance requests.
Maintain and update documentation repository.
Provide superior customer service to both internal and external clients; being recognized through email and on client NPS (Net Promoter Scores).
Demonstrate a desire to learn new technologies as they arise for continued technical development.
Associates degree or equivalent education and relevant experience
Must have 5-8 years related experience or equivalent
Administrative/build experience with ESX 4.x and 5.x
Administrative/build experience with Red Hat 5.x, 6.x, 7.x
Strong knowledge of Windows Server 2008 Standard and Enterprise editions, Windows Server 2012
Experience with HP servers
Strong networking understanding/background
Knowledge of routers, bridges, switches and VLANs (802.1Q)
Working knowledge of firewalls/access lists and NAT
Excellent troubleshooting, communication (oral and written), customer service and interpersonal skills
Experience with Solaris 8-10
Knowledge of Database software (MSSQL, Oracle, MYSQL)
Knowledge of NFS and CIFS
Knowledge of Apache
Experience with load balancers
Experience with storage (3PAR, NetApp)
MCSE, CCNA or other equivalent certification strongly desired
High School Diploma or Equivalent in Computer Science
Associates or Equivalent in Computer Science
Requisition #: 146210
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.