Citi ICG Markets - Securities Services Investor Network Manager in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Product Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 17025525

Description

Strategic Intent:

Given the growth in our Investor client base, SS has introduced a Client-Facing Network Management function. The Client-Facing Network Team is responsible for assisting Citi’s Global Custody clients on all market-related matters, leveraging Citi’s market intelligence and local expertise within the industry’s largest proprietary custodial network. The overall aim is to provide premium service to our top-tier Investor clients.

Key Responsibilities:

  • Working with Network Management team, Citi’s proprietary branch’s, agent banks and Global Custody Product partners in addressing client needs

  • Establishing and maintaining a clear knowledge and understanding of the markets offered across all regions

  • Liaison between client and Citi’s branch and Agent network

  • Interfacing directly with Investor Clients

  • Addressing market specific related inquiries on behalf of clients

  • Delivering proactive market information to clients

  • Monitoring major and complex market changes and advising clients of the relevant impact

  • Tailoring sensitive client communications on service and market changes relative to the clients investment activity

  • Internal and external point of escalation to resolve issue within Citi’s network

Qualifications

Qualifications:

Key Qualifications & Requirements:

  • Detailed knowledge of securities services, and particularly Global Custody services

  • Experience in a Network or Product Management role is preferable

  • Deep understanding of Investor Client needs

  • High level of personal integrity

  • Thought leadership and ability to work independently

  • Excellent interpersonal skills

  • Strong written and verbal communication skills

  • Propensity for detail and comprehensiveness of content

  • Proven track record of success as a team player