Oracle Implementation Consultant - POS system in Singapore, Singapore

Implementation Consultant - POS system

Preferred Qualifications

Duties & Responsibilities

  • Responsible for implementation of hotel POS system at customer site.

  • Responsible in conjunction with the local product team for local quality assurance of new product and version releases prior to distribution in the region

  • Ensure familiarity with new releases as they become available

  • Obtain and maintain current certification in:

  • Major Account accreditation

  • Current application version

  • Necessary database and technical skills

  • Provide coaching, training and support to hotel project & operation team.

  • Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures

  • Assist in configuring, installing, training and supporting ORACLE MICROS product suites and associated interfaces for selected strategic projects when required

  • Liaise with subject matter experts in the regional office on client requests for enhancements and development

  • Work with the support teams to ensure service level requirements are exceeded

  • Work with the customers to ensure that contractual service expectations are exceeded

  • Perform other duties as requested or as deemed appropriate

Other Requirements

  • Willing to work overtime and holidays as requested

  • Willing to work with a wide variety of cultures

  • Willing to be contactable on an on-call basis after-hours by mobile phone

  • Adhere to company standards, policy and procedure

  • Hold a valid passport

Knowledge, Skills & Abilities

Essential

  • Minimum two years’ experience installing/configuring/supporting MICROS software products in the Asia Pacific region

  • Minimum two years’ management experience working with a restaurant management system OR

  • Degree/Diploma in a technical, hospitality or business field

  • Previous training experience in the area of theoretical/conceptual training

  • Knowledge of manual food and beverage management procedures

  • Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint

  • High level of competency with English language

Desirable

  • Previous experience with alternative automated restaurant management systems

  • Previous experience with Clarify or similar case management system

  • Previous experience working with an automated support or implementation management and tracking tool for support or implementation

  • Previous experience in implementing or supporting hospitality software products

  • Familiarity with Operating Systems (Windows 2000, 2003, 2008, XP, AIX, Oracle, and VM Ware)

  • Working knowledge of Networks, PCs and troubleshooting installation issues

  • Knowledge of Oracle or SQL database

  • Professional Skills

  • Analytical problem solving skills

  • Project management skills

  • Presentation skills

  • Superior communication skills, written and verbal

  • Strong management and interpersonal skills with the ability to earn respect from both internal and external customer

Abilities

  • Ability and credibility to work effectively with both our internal and external customers at all levels of the organization

  • Proven ability to work unsupervised or as a team member of both the local office team and wider company teams

  • Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'

  • A self-starter with initiative, drive and strong desire to succeed

  • Ability to work in a logical methodical manner

  • Ability to work under stress and meet deadlines

  • Flexibility with people and time

Detailed Description and Job Requirements

Entry-level implementation professional who analyzes customer needs , configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Job: Consulting

Location: SG-SG,Singapore-Singapore

Job Type: Regular Employee Hire

Organization: Oracle