Citi ISG Singapore Site Head in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17040021


Job Description:

The ISG Site Head for Singapore requires broad functional leadership across ISG reference data operations functions in Singapore and more broadly across the region in the KYC Utility.

Key Objectives Include:

  • Drive operational process re-engineering across the region to optimize cycle times, productivity and quality

  • KYC Population Management (entity metrics, Remediation populations, Sustainability, NCOF, NAOF, etc.)

  • Driving reporting and governance updates for key regional committee updates to senior management across

  • Data Privacy requirements and changes to process or infrastructure

  • Liaison with Business and Industry Heads, FIU, Compliance Technology, and ICG Operations

  • Quality – Ensure high standards of quality are met

  • Project Management – Oversee resources covering key projects tied to local operations, OCC Consent Order Planning, Training, Readiness, Requirements, Accounts, Client Onboarding, Accounts, Entity Data, Securities and Pricing, etc.

Job Background/Context:

The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization. Combining strong operational support units that partner with IT to implement state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data

Key Responsibilities:

  • Manage complex operational processes and a deep understanding of work allocation, load balancing, work effort, capacity assessment and inventory management

  • Develop key performance indicators to measure operational efficiencies (e.g., throughput rates, service level agreements (SLAs), turnaround times)

  • Build and maintain key senior stakeholder relationships across multiple groups including business, compliance, operations and IT

  • Manage Singapore KYC Utility team in accordance with globally consistent KYC Operations standards to ensure maximum production is maintained at all times across the site

  • Closely coordinate and promote continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency

  • Serve as point of escalation for local/regional issues from in-country relationship management team and business stakeholders

  • Oversight of all processes, procedures and control functions; drive a strong culture of controls, ensure all staff fully understand and comply with new procedures, rules and regulations

  • Ensure knowledgeable staff and continuous development plans in place for team

  • Manage people strategy initiatives throughout the region (e.g. VOE, development plans, talent management)

  • Set, monitor and achieve operational goals for the site in accordance with global objectives, and deliver against agreed targets in terms of quality and productivity for the Region

  • Provide support to the APAC KYC Region Head and EMEA / APAC ISG Head

  • Oversight for the timely and accurate MIS reporting of processing / escalation metrics for the Singapore site

  • Assist with coordination of periodic quality testing as required (MCA, CER, Peer reviews)

  • Active participation in local audits – both internal and external regulatory reviews

  • Ensure the spread of best practice and consistency of approach across Singapore and the broader region in line with requirements

  • Implement change and innovation to the Region to ensure best practice and efficiencies



The ideal candidate will have the following attributes and qualifications:

  • 10-12+ years of professional work experience, with a significant component of this within operations in the financial services industry

  • Exceptional track record in people leadership, which will be demonstrated through past experience of leading operations teams

  • Strong senior stakeholder management experience, able to interact effectively with Senior MD level

  • Experience working within AML, KYC and/or in Business Risk a plus

  • Bachelor’s degree or equivalent required

  • Strong knowledge of AML Policy preferred

  • Client management experience preferred

  • Experience re-engineering and improving processes


  • Experience working in a global, dynamic environment

  • Excellent Interpersonal + Communication skills

  • Strong Leadership and Motivational skills

  • Negotiation and Influencing skills

  • Attention to detail

  • Superior Planning and Organization skills

  • Excellent Workflow Management skills/experience

  • Pro-active, flexible, have good organizational skills and must be team player

  • Creates executable path and drives meaningful outcome

  • Virtual/remote management

  • Excellent leadership and motivational skills

  • Innovation and Change Management implementation

  • Proficient use of Microsoft Applications ( Word, Excel, Access, Powerpoint,)

  • Project Management Skills