T. D. Williamson, Inc. Manager, Field Operations in Singapore, Singapore
Lead and manage the HT&P services activities in FEAP in accordance with corporate policies, strategic goals and objectives and in compliance with local rules and regulations in order to achieve customer satisfaction.
Operational excellence (50%)
Leads all HT&P services activities in FEAP and ensures appropriate management of all services centres,
Supervises, co-ordinates, supplies, deploys & oversees operational resources (process, people, asset) that are required to fuel fulfilment of services (predominantly HT&P, but not exclusively so) across FEAP,
In collaboration with the Senior Director, Regional Sales & Operations, FEAP and the Senior Director, Operations, HT&P Services, EAM, develops and implements operational business plans, strategies and organization design that are consistent with short- and long-term objectives of TDW and of the FEAP Region ,
Drives implementation and application of standard processes and procedures in all service centers in the region,
Formulates and manages the annual services budget, monitors capital expenditures and inventory level to maximize return on investment, with the support of Finance Manager,
Analyses and appraises (regularly and systematically) the effectiveness of the operations to ensure that established objectives are met, corporate policies observed, and prompt corrective action taken if necessary,
Ensures technical proficiency appropriate to meet customer and market requirements and regional operations are conducted in a consistent way with a focus on safety and quality of service,
Works closely with the Territory Managers to support new business development opportunities which can be incorporated into the service/product offerings to our customers;
Sales support (15%)
Shares accountability with the Territory Managers for achieving the services sales and margin targets according to business plan,
Ensures a timely and effective technical support from his department to the sales team to reach expected results;
Team management (25%)
Selects, evaluates, motivates and develops employees to ensure a qualified workforce necessary to meet company objectives, while complying with local employment guidelines,
Sets personal objectives, provides fair and constructive feedback, assesses accurately employee performance, training needs, areas for improvement and possibility of future growth within the organization, and ensures training & development needs are addressed,
Ensures that the Field technicians are trained, exposed and developed in line with the TAP (Technician Advancement Program) as well as other aspects required to ensure consistent performance and compatible service fulfilment in FEAP,
Develops a positive team dynamics to ensure high performance,
Leads the continuous improvement process in his team;
Quality/HSE standards (10%)
Ensures that HSE rules and procedures are followed by all employees in the department and that appropriate guidance and training are provided in the different service centres,
Ensures the development and achievement of quality objectives commensurate with TDW’s quality policy, which assures continued ISO & OSHAS certification.
Relationships with others
Reports to Senior Director, Sales & Operations - FEAP and directly supervises the Service Centre Supervisors,
Works in close collaboration with the Operational leaders of other Service lines that are delivered into FEAP and with Commercial Operations departments in FEAP and centers of excellence in EAM.
Maintains strong partnerships with customers by understanding and responding to their needs and requirements,
Ensures that solutions are supplied which meet customer’s business needs.
2 to 4 service centers, team of 10 – 20 employees,
Annual budget: USD10 – 20 million.
Engineering master degree or equivalent by experience,
Minimum 10 years’ experience in operations/service center management in the pipeline or oil & gas industry,
Strong leadership and organizational skills,
Strong business orientation, ability to exercise sound judgment and take strong management decisions,
Extensive travel is required for this position.
Posting Title: Manager, Field Operations
Position ID: Position-16073
External Company Name: T. D. Williamson, Inc.
External Company URL: http://www.tdwilliamson.com/en/