Applied Materials Manager II, Customer Engineer - (M2) in Singapore, Singapore

Supervises the daily activities of administrative, technical or operations support teams (jobs that typically fall on the C, O or T band). Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Generally does not perform the work supervised.

Key Responsibilities

  1. Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.

  2. Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.

  3. Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.

  4. Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.

  5. Executes escalation procedure.

  6. Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.

  7. Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

  8. Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Functional Knowledge

  • Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.

Business Expertise

  • Applies understanding of how the team relates to other closely related areas to improve efficiency of own team

Leadership

  • Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines

Problem Solving

  • Uses judgment to identify and resolve day-to-day technical and operational problems

Impact

  • Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function

Interpersonal Skills

  • Uses tact and diplomacy to exchange information and handle sensitive issues

  • May be required to interact with outside customers, vendors or suppliers

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education

  • Bachelor's Degree

  • 4 - 7 Years of Experience

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Primary Location: Singapore-Singapore-SGP,Singapore

Job Title: Manager II, Customer Engineer - (M2)

Job: Customer Service & Support

Requisition ID: 1703676

Shift: Day Job

Travel: Yes, 75 % of the Time

Posting Type: Internal / External

Relocation Package: No Relocation