Thomson Reuters Operations Engineer in Singapore, Singapore
Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.
• Performs routine daily operations, monitoring, fault detection and initial troubleshooting for Thomson Reuters managed systems and networks globally. To ensure that business critical task checklists are followed and that all scheduled events are completed correctly in a timely and efficient manner • To ensure correct referral and escalation of issues • To ensure that all work is carried out in accordance with the requirements of the Quality Management System operated in the respective site • To identify and report deficiencies in systems, services and procedures, and ensure that corrective actions identified are completed • To produce routine daily logs, exception reports and reports on major service incidents • To carry out scheduled system software and hardware upgrades as directed through the Change Management System • Participate in Operational Acceptance Testing (OAT) to meet operational needs. • To liaise with internal and external customers answering queries and resolving service issues in a timely and professional manner • To ensure personal awareness of and adherence to established Incident Management and Problem Management procedures • To ensure personal knowledge of all supported systems is continually updated • A demonstrable ability to communicate effectively with all levels of staff, both orally and written • The capability to work on shifts as part of a team to achieve a common goal
At least a Degree or Diploma in Computer Science/Information Technology or Engineering. 1-2 years experience in computer operations is desirable. Familiar with Computers and Operating Systems, with basic PC office automation application skills in WORD, EXCEL, POWERPOINT, etc. ITIL Foundation certification is desirable. Knowledge in TCP/IP communication protocols. Knowledge in UNIX, MS Windows and VMS.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: *Technology Operations Family Group
Organization: *Technology & Ops - Data Center & Infrastructure Services
Title: Operations Engineer
Location: Singapore-Singapore-Singapore-SGP-Singapore-18 Science Park
Requisition ID: JREQ084125