Fairmont Outlet Manager, Japanese Restaurant in Singapore, Singapore

Primary Location

Outlet Manager, Japanese Restaurant

The Outlet Manager plans, directs and evaluates the operations of the outlet. She/he is responsible to guide and develop a new young & vibrant passionate team, ensuring compliance with our service standard, operating procedures and health & safety regulations. To maximize profitability and ensure customers satisfaction.

Hotel Overview: The Fairmont Singapore is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award winning service teams

Summary of Responsibilities:Reporting to the Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following:

  • Enthusiastically living our Services Promises to ensure consistent service excellence, leading by example

  • Monitor colleagues operation, guide, motivate, develop and counsel

  • Anticipate the volume of business considering hotel occupancy and community in general; determine the labor requirements for smooth and productive operation

  • Direct efficient and effective F&B; operation activities of the outlet.

  • Ensure that high quality standards are met

  • Ensure labor expenses control and productivity maintained

  • Plan and conduct tests to identify and improve weaknesses in service activities

  • Conduct training programs for employees focusing on their development needs, providing them with new skills to meet the changing high expectations of a customer

  • Ensure maximization of revenue, forecasting , budget and restaurant revenue management

  • Review customer feedback/internal processes in customer interaction cycle and take corrective action for improvement

  • Ensure that all employees have full product knowledge of the menu, basic wine / sake and beverage knowledge

  • Analyze the outlet profit and loss statement to ascertain that all costs are in line

  • Ensure effective communication with kitchen staff

  • Plan/conduct weekly meetings and daily briefings

  • Plan biweekly Revpro meetings with F&B; marketing promotions execution and tactical offers

  • Preparation of annual budget and review monthly forecast

Employee Status


  • Minimum 2 years job experience in similar role at 5 Star Hotel (preferred )

  • Thorough knowledge of Japanese cuisine.

  • Marketing and financial analysis skills

  • Good interpersonal and communication skills

  • Computer literate, POS Micros

  • Degree / Higher Diploma in Hospitality or higher

  • Good command of spoken and written English & Japanese

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: Singapore-Singapore-Fairmont Singapore

Employee Status: Regular

Job Level: Management / Supervisory

Schedule: Full-time

Shift: Rotating / Shift Work

Closing Date: 13.Aug.2017, 10:59:00 PM

Req ID: RTP00660