Oracle Partner Service Delivery Manager in Singapore, Singapore
Partner Service Delivery Manager
To develop and execute a territory coverage strategy for Systems Support Service Delivery Partners in line with Oracle
System Support policies, strategy and budget. Manage Service Delivery
Partner’s performance, skills competency and adherence to contractual
obligations. Conduct regular business reviews and on-site collaboration
with key Partner and Oracle staff. Manage partner delivery contractual
requirements and Key Performance Indicators – KPI compliance.
Evaluate and on-board new Service Delivery Partner
candidates, aligned to Oracle strategy. Act as the primary contact for
Service Delivery Partner issues, escalations and management. Builds and
maintains close and effective links with the Service Delivery Partners,
their executive management, and their staff as a “Trusted Advisor” for
all aspects of Service Delivery.
Work is non-routine and very complex,
involving the application of advanced technical/business skills in area
Detailed Description and Job Requirements
To develop and manage the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, drive high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.
Represent the customer as a single point of contact within Oracle. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Other Locations: MY-MY,Malaysia-Kuala Lumpur
Job Type: Regular Employee Hire