Sabre Principal Prod & Tech Consulting in Singapore, Singapore
Req ID: 6701
Job Family: Production and Project Management
Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.
The Technical Agency Specialist will be a member of the Travel Network Global Accounts team and is responsible for operations of Global Accounts in their region.
This role is responsible for the most complex accounts with multiple platforms and diverse locations and requires advanced technical knowledge. The successful candidate will be responsible for creating relationships with the customer’s technical experts, understanding their unique business challenges and needs, ensuring issue resolution, and driving investment alignment between the customer and the Sabre organization. The ideal candidate will have experience in technical roles with significant experience in travel management companies, corporate or online business.
Success in this position will be dependent on the execution of several key activities:
Coordinate and share best practices with other Technical Managers for named account and across the organization
Serve as advisor to the internal sales team and customers regarding the resolution of complex technical, scientific or engineering issues that affect the sale, installation and utilization of organization products and/or services
Propose changes in products and/or services that result in increased efficiency or adoption by the customer
Provide project management guidance and oversight of key engagements to ensure successful implementations
Effectively balance resources across complex multiple projects and locations to ensure customer needs are met
Determine the viability of customer-driven requests for computer-related systems, third party tools and connectivity solutions including front, mid and back office
Provide issue resolution in a timely manner
Develop and maintain relationships across Sabre and the customer’s organization
Share results and feedback from key customer engagements with internal teams
Provide customer advocacy internally through product development discussions
Drive Sabre product investment alignment with the customer’s needs
Develop a strong relationship with other internal teams to ensure alignment, communication and adherence to shared vision of our strategic customer base
Represent Sabre at industry and customer events
Deep understanding of the travel industry
Broad technical skills required to support an corporate travel business
Strong consulting skills to drive ongoing technical account management efforts
Deep technical and functional understanding of SWS (Sabre Web Services)
Demonstrated ability to lead discussions with customer and drive internal alignment around customer needs
Superior internal and external collaboration skills
Strong project management skills and a willingness to engage in a hands-on way
The ideal candidate will have at least 5 years of experience in manager-level, hands-on technical customer facing roles
Preference for background with technology companies servicing corporate customers
Some travel to international locations will be required
Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.
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