Professional Services Technical Program Manager Senior Manager in Singapore, Singapore

(Located in Singapore)

At AWS Professional Services, we are building a global professional services team to work on enterprise customer engagements around the world, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business, we are looking for a Business Operations Head, covering APAC and Japan (APJ), with strong operational, organizational, collaboration, and communication skills.

We are looking for someone who is passionate about leading a matrixed team of business operations specialists and working collaboratively with the Area Senior Leadership Team, including Senior Geo Practice Managers in Japan, Korea, India, ASEAN and Australia/New Zealand to deliver business outcomes for our customers. Up to 20% travel expected.

Responsibilities include:

  • Reporting and Reporting Strategic Analysis – Candidate will work as an Editor-in-Chief with the Business Ops team and the Geo Practice teams to compile consolidated Area-wide monthly reports. As part of this the candidate will need to become an expert at the peculiar Amazon writing style, and will proactively provide regular, detailed feedback to individuals who write tributary reports so that we drive improving quality over time.

In addition, the candidate will need to support Area-level quarterly business reviews and support the Senior Practice Managers in the preparation of twice-per-year Regional Business Reviews by Geo.

As part of reporting, the candidate is not expected to author reports - this is done by individual Geo Practices and the Business Operations team. Instead, as an editor-in-chief, the candidate 1) needs to drive quality and create a consistent and compelling high-level story flow that connects the Area into a whole, and 2) should be able to take a step back and act as a strategic advisor regarding sales and recruiting pipeline and resource management trends and risks in the mid-term and long-term.

  • Area-wide Internal Program Leadership – We have 16 horizontal Area-wide programs led by volunteers from the Geo Practices. The candidate will act as a Leader, Mentor, and Coach for this virtual team, driving action plans, helping to identify and resolve bottlenecks, mentoring volunteer leaders, and identifying opportunities to add (or remove) programs.

  • Senior Leadership Team (SLT) Routines – The candidate will manage several leadership routines (agenda, logistics, content, calendaring, etc) including quarterly SLT strategic in-person onsites, monthly virtual SLT meetings, monthly All-People-Managers meetings, and quarterly all-staff townhalls.

  • People Management Routines – The candidate will coordinate annual People Management routines (such as promo cycles, annual reviews, objectives setting and personal development planning, etc) to ensure that People Managers are aware of the People Management calendar of activities and are that they are ahead of the game in preparing for these routines.

  • Manage the Business Operations Community – As an Area, we have Business Operations Specialists who cover Japan and Korea, ASEAN and India, and ANZ providing local support for Senior Practice Managers. The candidate will act as a matrix leader across this community and as line manager for the ASEAN/India specialist. In addition, the candidate will work with the Global Business Operations team to ensure process consistency globally.

  • Experience running a BizOps function

  • Great, down-to-earth, business writing

  • Strong Bias for Action, Ownership, Structured-approach to projects, and Strategic vision – self starting entrepreneur

  • Experience supporting a regional Senior Leadership Team and ability to lead with a light touch across a complex matrix

  • Ability to sniff out business risk well in advance

  • Undergraduate degree or equivalent experience

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  • Project Management certifications

  • Strategic-level understanding of Cloud Computing and the AWS platform

AMZR Req ID: 555050

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