BCD Travel Project Analyst - GPMO in Singapore, Singapore
Project Analyst - GPMO
Requisition #: USAHQ-12887
Position Type: Full Time - Regular
Work Countries: United States
Work Cities: Virtual US
Project Analyst - GPMO
Project Analyst coordinates and scopes all projects with low to medium complexity submitted to the Global Project Management Organization team.
Responsible for providing back-up support of responsibilities for the Senior Project Analyst which differ from the Project Analyst.
Responsible for supporting and coordinating other non-defined projects, activities and administrative functions to ensure departmental goals and objectives are accomplished.
Essential Duties and Responsibilities:
Job Specific Essential Duties & Responsibilities:
- Meets department budget requirements
Ensure performance measurements comply with internal/external Service Level Agreement (SLA)
Provide project methodology/scoping support from request through the completed initiation process.
Manages and coordinates the broad scoping process for limited project requests regionally. Prepares basic documentation of new projects through to project assignment including the collection and understanding of: contract, pricing, Statement of Work, Scope of Services
Manages up to senior level company executives during project scoping.
Maintains complex country, requirements and date lists of global projects
Assists leadership team with special projects as needed.
Assists planning special events and staff meetings.
Oversees the request of primary functional department date availability for all projects. Escalates to management when dates of availability become limited.
Liase with sales department on date availability for projects and escalates appropriately.
Consults with Senior Project Analyst to make key decisions for project scoping in regards to resources, dates and sales process.
Knowledge of Product Line:
Provides clerical support for project calls including but not limited to meeting notes preparation.
Maintains departmental forms, templates, contact lists and supporting documents.
Provides administrative duties for executives and department. Makes periodic decisions in executive's absence, within pre-determined scope of authority, applying discretion and judgment.
Assists callers during leadership team absence.
Takes necessary steps to learn from Senior Project Analyst about other project types.
Provides support to Senior Project Analyst for other administrative duties including but not limited to departmental contact lists and other GPMO documents.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice or as required by local regulations.
Key Contacts / Relationships:
Business Development, Business Owner, Vice President Operations and/or Account Management, Director Operations and/or Account Management, Account Manager, Operations Manager, CDS, Travel Technology (including Global Faring, GDS Operations, Mid-Office, POS Applications, POS Development), Client Technology, Performance Solutions; Process Solutions and Learning and Development (training), ICT, Enterprise Development, Strategic Sourcing, GPMO Management, Regional SMT's, Project Assessment Team, Project Approval Board
Education / Knowledge / Experience : (Subject to local laws and practices)
Excellent organization skills.
Professional, concise and mature written and verbal communication skills.
Ability to facilitate and resolve show-stoppers.
Basic to intermediate conflict resolutions skills.
Intermediate knowledge of Word, Excel and PowerPoint.
Minimum 3-5 years in the company or in the travel industry.
Consistent performance evaluation of overall 3.0 - 3.2 or higher.
Ability to travel 10-25%, including weekends.
General working knowledge of BCD Travel's multi-national structure and capabilities.
General working knowledge of BCD Travel's products and services
Minimum 1 year in a qualified project management role. (May include project management position / responsibilities with other depts. in the company)
Six Sigma or other project management methodology familiarization preferred.
Characteristics & Competencies:
Active Learning / Continuous Learning
Proactively pursue opportunities to improve your skills and knowledge
Communicate ideas and information accurately and in a way that engages the audience, helps them understand and encourages them to take action
Flexibility & Adaptability
Understand, adapt to and learn from changes or challenges in the environment
Honesty, Integrity, Building Trust
Demonstrates solid business ethics that give others confidence in your-and the company's-intentions
Look for new ideas and initiatives to improve individual, departmental or organizational performance
Consistently interact with individuals and groups in a positive and collaborative manner
Understand and apply service concepts and techniques that will surpass customer expectations
Work effectively as part of a team
Coaching & Developing Others
Provide feedback and instruction to help others succeed
Recognize, understand, and manage your own and others' emotions to build productive and trusting relationships
Influence & Initiative
Actively and effectively pursue opportunities to influence others and the organization
Leading Organizational Change
Manage the successful transition from current to desired cultures, structures, practices or services
Motivate and guide a team toward objectives and success
Deal head-on with people problems and challenging situations using direct and tactful communication
Producing & Driving Results
Set goals for individual, team, customer or organizational success and use available resources to achieve-or exceed-those goals
Decision Making & Critical Thinking
Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Managing Multiple Priorities
Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.
Project Management & Administration
Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.
Job Specific Functional Competencies (if needed, no more than 3)
Leads multiple teams to communicate and coordinate work as one team.
Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.
Field of Interest Category:
Project Management & Implementations
Percent of Travel: 1-25%