APL Quality Manager in Singapore, Singapore

CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 449 vessels call more than 420 ports in the world on all 5 continents. In 2016, they carried 15.6 million* TEU (twenty-foot equivalent units).

Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps innovating to offer its customers new maritime, terrestrial, and logistical solutions.

With a presence in 160 countries and through its 600 agencies network, the Group employs 29,000 people worldwide, including 2,400 in its headquarters in Marseilles.

Main Duties & Responsibilities

  • Ensure adoption of Head Office’s systems applications and SOPs to enhance Agency office business processes.

  • Provide KPI reports to local management and Regional/Head Office regularly.

  • Monitor Agency KPIs and analyze departments’ performance to provide action points for non-compliance.

  • Close collaboration with all department heads for continuous process improvements/automation of business workflow.

  • Maintain and coordinate training for new employees on required systems together with HR.

  • Provide in-house training for systems enhancements and new releases to respective departments’ users.

  • Maintain systems applications and reporting tools user guides for users.

  • Assist in User Acceptance Tests and other feedback channels on new enhancements

  • Act as main entry point for all matters pertaining to systems implementation and performance of the Agency

  • Any other relevant tasks, as and when assigned by the Managing Director



Minimum Bachelor’s Degree holder in relevant studies


  • Minimum 5 years of shipping experience in business process enhancement related

  • Minimum 5 years of managerial / supervisory role

Technical Skills

  • Strong knowledge of Ship Agency business processes

  • Familiar with SAP based systems

  • Knowledge of process improvement methodology (Kaizen, Six Sigma, etc.) will be an advantage

Behavioral Skills

  • Strong communication & presentation skills

  • Highly organized with attention to details

  • Strong management skills to implement projects effectively

  • Problem solving & multi-tasking

Other Skills

  • Proficiency in English (writing and spoken)

  • Proficiency in Microsoft Applications (e.g. Excel / Powerpoint)

**Salary package (local) & job title shall commensurate with experience.

**Please send a copy of your resume to wendy.lai@apl.com (in word format) together with a para (or pointers) why you are suitable for the role, with the reason/s for you to consider a move from your current/latest organisation, your current/latest salary details(i.e. monthly base salary, any AWS, variable bonus and/or other fixed cash allowances), expected salary & your notice period/earliest joining date.

**Kindly note that only short-listed applicants will be contacted.

Interested applicants shall send their resume which includes full personal particulars, educational background, employment history, reason for leaving, current and expected salaries and a recent photograph to wendy.lai@apl.com

(Incomplete applications will be rejected. Only shortlisted Candidates will be notified)

You are also invited to create your profile in the CMA CGM Career site at https://www.cma-cgm.com/the-group/careers and clicking the 'Join Us' button to get updated on future vacancies within the Group.