APL Quality Manager in Singapore, Singapore
CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 449 vessels call more than 420 ports in the world on all 5 continents. In 2016, they carried 15.6 million* TEU (twenty-foot equivalent units).
Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps innovating to offer its customers new maritime, terrestrial, and logistical solutions.
With a presence in 160 countries and through its 600 agencies network, the Group employs 29,000 people worldwide, including 2,400 in its headquarters in Marseilles.
Main Duties & Responsibilities
Ensure adoption of Head Office’s systems applications and SOPs to enhance Agency office business processes.
Provide KPI reports to local management and Regional/Head Office regularly.
Monitor Agency KPIs and analyze departments’ performance to provide action points for non-compliance.
Close collaboration with all department heads for continuous process improvements/automation of business workflow.
Maintain and coordinate training for new employees on required systems together with HR.
Provide in-house training for systems enhancements and new releases to respective departments’ users.
Maintain systems applications and reporting tools user guides for users.
Assist in User Acceptance Tests and other feedback channels on new enhancements
Act as main entry point for all matters pertaining to systems implementation and performance of the Agency
Any other relevant tasks, as and when assigned by the Managing Director
Minimum Bachelor’s Degree holder in relevant studies
Minimum 5 years of shipping experience in business process enhancement related
Minimum 5 years of managerial / supervisory role
Strong knowledge of Ship Agency business processes
Familiar with SAP based systems
Knowledge of process improvement methodology (Kaizen, Six Sigma, etc.) will be an advantage
Strong communication & presentation skills
Highly organized with attention to details
Strong management skills to implement projects effectively
Problem solving & multi-tasking
Proficiency in English (writing and spoken)
Proficiency in Microsoft Applications (e.g. Excel / Powerpoint)
**Salary package (local) & job title shall commensurate with experience.
**Please send a copy of your resume to email@example.com (in word format) together with a para (or pointers) why you are suitable for the role, with the reason/s for you to consider a move from your current/latest organisation, your current/latest salary details(i.e. monthly base salary, any AWS, variable bonus and/or other fixed cash allowances), expected salary & your notice period/earliest joining date.
**Kindly note that only short-listed applicants will be contacted.
Interested applicants shall send their resume which includes full personal particulars, educational background, employment history, reason for leaving, current and expected salaries and a recent photograph to firstname.lastname@example.org
(Incomplete applications will be rejected. Only shortlisted Candidates will be notified)
You are also invited to create your profile in the CMA CGM Career site at https://www.cma-cgm.com/the-group/careers and clicking the 'Join Us' button to get updated on future vacancies within the Group.