CommScope, Inc. Representative, Customer Service in Singapore, Singapore

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

Summary

The Customer Service Officer (CSO) primarily responsible for cultivating customer relationships for current/potential Enterprise customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process, and procedures. The CSO will be accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding and coordinating alternative materials as necessary, and in general any aspect of meeting customers needs.

Job Description:

  • Order Management - Process sales orders from Customer ( Order entry , acknowledgement , confirmations , changes notifications etc)

  • Monitor/follow up on shipment to ensure timely delivery

  • Communicate with the Materials

  • Management and Operating organization to anticipate projects, completion timetables, and potential scheduling issues.

  • Response to all Customer’s enquiries

  • Provide other support for Customers like Quotations, Claims etc

  • Work with Customers and Sales Team to develop a better understanding of our products and their place in meeting customer needs

  • Provide support and back up assistance to peers

  • Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Job Requirements:

  • Diploma/Degree/ITE in Business Admin At least 3 years of working experiences in Customer Services environment

  • Experience with SAP system preferred

  • Excellent communication skill and good telephone etiquette

  • A pleasant personality with a passion for service excellence

  • A strong team player who can adapt to fast paced and dynamic environment

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.