APL Revenue Controller, Specialist in Singapore, Singapore

US LINES is specialized container shipping market Transpacific and Australasia. The reliability of its operations and the quality of its customer service enable it to offer customized services to meet the needs of customers.

Brief Description

  • Manage & improve the global Demurrage & Detention (D&D) collections

  • Manage & improve the local surcharge revenue

  • Lead the team globally between functional areas and IT in order to ensure that DND system is functional to support the business requirements to generate accurate D&D invoice, provide analysis report and monitor the D&D special terms

  • Lead the LARA system migration for D&D

  • Lead the LARA system migration for Local Surcharge

Key Result Areas

  • Manage & improve the Demurrage & Detention collections to meet Company target

  • Lead to review, approval and implementation of system development projects of DND.

  • Build the Demurrage & Detention strategy / policy / process

  • Publish Demurrage & Detention performance.

  • Lead LARA system migration for D&D

  • Manage & improve the Local Revenue to meet Company target

  • Build the Local Revenue review strategy / policy / process

  • Publish Local Revenue performance.

Key Accountabilities/Duties

  • Lead, plan and organize the business and joint business-IT engagements as required to develop user requirements for the DND. Provide expertise in DND functionality to ensure that DND can delivery invoicing / Reporting / tracking features.

  • Manage Demurrage & Detention process across all geographies

  • Track un-billed Demurrage & Detention to ensure invoiced timely

  • Benchmark Demurrage & Detention tariff among the competitor

  • Lead to review and increase the country Demurrage & Detention tariff

  • Publish the dashboard of Demurrage & Detention performance

  • Compile budget of Demurrage & Detention

  • Analysis and control the Demurrage & Detention pre and post adjustment

  • Provide business decision of DND function scope

  • Facilitate DND IT to fix the issues

  • Review and prioritize the DND system enhancement

  • Prepare presentation to the Mgmt meeting (Trade Meeting, Synergy Meeting etc)

  • Centralize D&D billing to GSSC

  • Identify the As-IS and To-Be process for D&D to prepare the on-boarding of LARA

  • Coordinate with Core LARA project to meet the project milestones

  • Lead the Change Management for the LARA on-boarding

  • Coordinate with Core LARA project team and country / GSSC for the training.

  • Provide the AD Hoc analysis per superior

  • Provide strategy and guidance of local surcharge revenue worldwide

  • Benchmark local surcharge tariff among the competitors

  • Lead to review and increase the country local surcharge tariff

  • Publish the dashboard of Local Surcharge Revenue performance

  • Provide the Local Surcharge revenue analysis to the management

  • Prepare presentation to the Mgmt meeting (Trade Meeting, Synergy Meeting etc)

  • Prepare the budget of the local surcharge

Position requirements

  • Education

Bachelor’s Degree preferably in business analysis, business management or economics from an established and reputable university is a prerequisite.


  • Significant working knowledge of key APL applications and business activities in at least one of the following functional areas: Customer Service, eCommerce, Sales & Marketing, Land Transportation, Equipment Management, Network Management. Minimum of five years combined in IT or Liner Business front line management position; experience must have included project management or work as business analyst; experience at both front line office and regional level preferred.

  • At least 3-5 years of Manager position experience

Skill Sets

  • Strong analytical thinking and problem solving skill

  • Strong written and verbal communication/interpersonal skill to communicate effectively with all levels of employees

  • Program / Project Management skill

  • Organization and planning skill

  • Information technology including advanced MS office skill

  • Leadership and management skill

  • Excellent MS Office skill

Desired competencies (typical)

  • Thorough knowledge and use of information

  • Knowledge of shipping business/industry

  • Technology related tools for analysis, reporting and decision making purposes

  • Familiarity with APL systems including Walker, BVA, CPAS and STAR

  • Experience in Business Process Management

  • Ability to handle stress

  • Ability to deal with details

  • Dealing with Ambiguity

  • Drive for result

Desired competencies (nice to have)

  • Creativity and innovative thinking.

  • Experience in other shipping line functions like Sales, Operation and/or Finance.

  • Team building capability

*Salary commensurates with experience *Please provide your resume (in word format) to carita.liu@apl.com together with your latest salary details (i.e. monthly base salary, any AWS, variable bonus and/or other fixed cash allowances) and your expected salary. Kindly note that only short-listed applicants will be contacted.

US Lines is part of the successful CMA CGM Group, the world's 3rd largest container shipping company