Curvature Senior Field Engineer in Singapore, Singapore

Senior Field Engineer

Engineering

Singapore, Singapore

The Senior Field Engineer will responsible for providing support to our customers for their IT requirements to meet contractual SLA’s, including liaising with customers and users, attending sites and facilitating high quality field service.

Duties and Responsibilities:

  • To receive, investigate, and respond to technical assistance requests and warranty claims in a professional manner.

  • To ensure compliance with customer and internal Service Level Agreements.

  • To ensure that a high quality, professional profile is maintained in all aspects of field service.

  • To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required.

  • To mentor less experienced members of staff.

  • To deal with general support calls, to include Project and Transition calls.

  • To be involved with pre-sales technicalities.

  • To participate on regional 24/7 out of Hours rotation where business needs require.

  • To act as ‘cover’ engineer on Out of Hours when/if required.

  • To analyse information and evaluate results to choose the best solutions and solve problems.

  • To identify complex problems and review related information to develop and evaluate options and implement solutions.

  • To train staff in work procedures, including third party contractors.

  • To work closely with others within the Service Operations Department, to include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.

  • To maintain accurate information through internal systems and documentation and recording customer updates as and when required.

  • To maintain up to date technical knowledge and expertise in accordance with industry standards.

  • To maintain and build relationships with customers to assist in sales and maintenance activities.

  • To adhere to the company’s policies and procedures, maintaining a professional standard of conduct and upholding the reputation of the company at all times.

  • Any other duties as required in order to meet business objectives

Personal Qualities:

  • Thrives in a fast-paced collaborative environment

  • Ability to handle and resolve recurring problems

  • Effective with time management and prioritization

  • Flexible attitude and ability to adapt to changing priorities

  • Strong organizational skills

  • Enjoys working on teams

  • Effective communication skills via face-to-face communication, email and phone

  • Ability to assist in motivating staff and mentoring fellow engineers and juniors.

Professional Qualities and Experience:

  • Diploma holders or equivalent in Electrical Engineering, Computer Engineering, Electrical Technology, or equivalent work related experience.

  • A minimum 3 to 5 years of experience in field service.

  • IBM zSeries and pSeries, Sun, Dell, HP hardware and UNIX enterprise skillset experience is essential

  • Experience with Netapps, Fujitsu Prime Power, EMC, Cisco, AIX, Hitachi storage and tape drive technology desirable.

  • Previous experience of working within the IT Maintenance Services Industry.

  • Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.

  • Must have strong written and verbal communication skills, including the ability and confidence to liaise directly with customers.

  • Strong organisational skills.

  • Must be flexible to work outside of core business hours where business needs require

  • Competent and confident in the use of technology with good analytical skills.

  • Ability to work to tight deadlines and in a high pressured environment.

  • Plan and prioritise one’s own workload, act on own initiative and effectively manage a multi-faceted workload.

  • A confident and adept communicator with the ability to persuade, influence and quickly establish effective working relationships.

  • Satisfactory employment verification commensurate to the requirements of the role

Knowledge, Skills, Abilities, Experience:

  • IT Multivendor Awareness

  • Stakeholder Needs, Wants and Expectations

  • IT Service Procedures and Best Practice

  • IT Technical Skills across multivendor platforms

  • Communication, Listening and Interpersonal

  • Analytical and Problem Solving

  • Time Management, Prioritisation and Organisational

  • Administration

  • Customer Service

  • Accuracy and Attention to Detail

  • Flexible and Adaptable

  • Reliable and Hardworking

  • Acts with Honesty and Integrity

  • Dedicated and Committed

  • Professional and Approachable

  • Team Player

How to apply:

Please submit your detailed curriculum vitae with a photo of yourself in MS Word format stating your remuneration and availability to HRSingapore@Curvature.com . We regret that only short listed candidates will be notified.