Microsoft Corporation Senior Mgr - Buy Center RPO (Chennai/Dalian) in Singapore, Singapore

General Summary

Buy Center Regional Process Owner has overall accountability for the operations of the buy center processes in Chennai and Dalian Delivery Centers. This role primarily drives & foster regional relationships with MS procurement local/area Procurement Business Partner (PBP) and subsidiary Financial Controllers (FC) , employees and suppliers . He / she works closely with the Buy Center Functional Process Owner (FPO) and facilitate recommendations for continuous process improvements, and identify opportunities to expand the customer services as provided by the buy center.

Responsibilities:

Buy Center Customer Partner Experience

Build and foster relationships with customers to manage expectations and satisfaction (e.g. FC, AFC, APM)

Measure and use feedback to prioritize opportunities and continually add value to the business

Foster an environment in which customer needs and requirements are anticipated and met

Bridge geographical and cultural differences with a focus on building relationships and influence customer satisfaction

Communicate frequently and consistently

Be the Operational arm of FinOps and GPG

First escalation line on BC issues for FC

Drives operational governance Call with respective Accenture DC Functional Leads and FPO

Solicit input from key stakeholders regarding opportunities to increase the services and the value of services they receive

2.    Buy Center Service Management

Overall Buy Center accountability of Chennai and Dalian Buy Centers

Stay informed on the global business, organization and processes

Influence policies that impact processes

Partner closely with FPO to Identify opportunities for continuous improvement

3.    Buy Center Projects

Ensure and Support global and regional FinOps projects (e.g. reporting, exception reduction, SLAs, process simplification, tool deployments) from a Customer Readiness perspective

4.    Buy Center Community

Foster a positive working relationship with the local and regional teams, including the buy center supervisors, operators and Microsoft internal teams

Develop a highly satisfied and high performing team

Build a positive work environment that encourages teamwork

Develop an effective working relationship with MS Procurement by ensuring effective communication and early identification of service delivery issues

  1. Service Delivery (assigned country)

Develop an effective working relationship with Subsidiary Financial Controller by ensuring effective communication and early identification of service delivery issues

Serve as FinOps focal point of contact for the Subsidiary Financial Controllers

Serve as Financial Controller point of contact for escalation of services delivery issues that cannot be solved directly between the Subsidiary Controllers and Accenture

Facilitate monthly Governance call with Accenture BPO and Subsidiary Finance

  1. Query Management ( CRM) for Procure to Pay (P2P)

To oversee a new P2P Query Management function within the Accounts Payable function

To build a sustainable Operative model with Accenture’s AP team lead

Facilitate weekly governance call with Accenture & AP Functional Process Owners

Others

To project lead ad hoc projects as assigned by the Service Delivery Director

Experience & Qualification requirements:

Required

Good command of written and spoken English

Minimum 810 years relevant experience in Accounting, Accounts Payable and Shared Services / BPO management is preferred

Education – Bachelor’s degree in Business Administration, Finance or Accounting

Competency requirements:

Strong interpersonal awareness skills

Excellent verbal & written communication skills

Ability to work effectively cross –organizationally and cross -culturally

Ability to drive for results through ownership and continuous passion for improvements

Strong analytical problem solving skills

Ability to manage conflict and negotiate resolution

Ability to show strong sense of certainty and stand firm when appropriate

Finance